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6 reviews from our car dealer reviews community
Leave a review for Siston Brook
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6 reviews from our car dealer reviews community

Leave a review for Siston Brook
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"Mercedes SLK "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes SLK in January 2023. Supposed to have a genuine 12 month mot. Not on your Nelly. This car as it was. Was unfit to be driven on the rd. I don’t know where they get mot’s from but they are dodgy. I had the work done that was necessary. It was paid for by the company or the insurance that came with the car. I asked about the service history. The cowboy I was dealing with said it had full service history which could be obtained through Mercedes. Only cars serviced by Mercedes provide this service. Hence no service history. Avoid this company at all costs. Mr shelton.

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"Run like the wind from these jokers!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this place like the plague. Dodgy cowboy sellers. They sell faulty cars and avoid you once they get their money. They’ve previously had businesses under two different names and when the sh*t hits the fan they dissolve the company and start over under a new name. They sold me a car with a fake service history book and with a car that’s had the miles clocked back. Absolutely disgusting attitude and behaviour when talking over the phone. Owner will pretend he’s gone abroad or his kid’s got his phone to avoid your calls and texts. I’m now taking them to court for the car they sold me. Remember good reviews can be made up by friends and family but a bad review will never be a lie. I’m waiting for the reply where he says he’s doesn’t remember ever doing business with me. You’ll remember when you get a court order!

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Siston brook from Siston Brook in response to Run like the wind from these jokers!

For clarity we are a business named Siston brook automotive our company is still operating as it has done for 5 yrs. If you would like to discuss this further please call us on 01174449629 or visit our website www.sistonbrook..co.uk to ensure you have aimed this at the correct business. Kind regards, Siston Brook.

"Please do your research"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

****AVOID**** I only wish I could give them 0 stars. I purchased a car for £9000 that developed faults after 4 days, I wish I'd known then that according to trading standards I could have returned it within the first 30 days. The salesman became immediately evasive, ignoring messages, avoiding calls, until the 30 days was almost up and then he told me that I "must get a report from an independent garage before we can book it in for diagnostic". I now know this to be illegal, and suspect it was a delay tactic. This saga continued over the proceeding months with the salesman finally saying he can not deal with after-sales, only the owner (Jack) can, but he isn't allowed to give his number out, that's right, a business aftercare who you aren't allowed to have a contact number for! I eventually dropped the car off and left the keys with them. I was contacted 8 days later by Jack, telling me that my car was ready for collection. On driving it home the car broke down again, Jack gave me a lost of things I had to do to fix it, because it's my responsibility to repair a faulty car he sold to me. After many calls to citizens advice I have eventually applied to the courts to get my money back, bearing in mind this started in November and I am writing this in April and still do not have my money back, although I am assured it is on its way (I will up date this when I receive my money). I would strongly recommend against using this garage and wish j had researched it properly before using them, lesson learned.

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+3 Found this review helpful

Siston Brook from Siston Brook in response to Please do your research

To whoever reads this response. This customer named none of the above purchased a used Mercedes c class which was checked over by a Mercedes specialist prior to sale and then was sold. The customer called us to state a coolant light came on, we advised to book into a local garage for convenience as was over 30 miles from us, this didn’t happen and was driven for over 2 months until the point of thermostat failure. This apparently was our fault however could of rectified relatively easily if the customer answered WhatsApp messages and or took some responsibility for the used vehicle he purchased. We don’t intentionally sell vehicles that break however if they do we have process in place to rectify any faults. We hope you enjoy whichever car you purchased since. The vehicle we supplied had a thermostat replaced and was re-sold with no faults.

"Fantastic Small Business "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This place was fantastic both the guys at Siston Brook were attentive and the car was perfectly described. I purchased a Mercedes from them and although having to wait a few days because the vehicle was in preparation it’s absolutely fantastic. One of the wheels had a bad scratch and as part of their preparation process all four were refurbished along with my vehicle having a full Service and MOT. After years of car buying this was a breath of fresh air. All the best chaps.

"Avoid "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very bad custom service on a car I purchased. The car had customised suspension which was not mentioned to me and made my insurance invalid as well as scraping the wheel arches around every corner. They did not respond to emails and even when the car went in to them on the second occasion the errors were not corrected. The car was not fit for purpose. The car had many broken parts, including bits of glass and used face masks in the glove box. Completely unprofessional and disrespectful. I would advice steering clear of this garage.

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"Avoid at all costs "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

avoid at all costs , takes a deposit on the terms of if you don't like the car will refund it , then when you arrive the car is not as advised and the work is not done . promise deposit would be retuned , after chasing for two weeks blocks you and does not reply

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Dealership Information

Siston Brook is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews1.9 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
3
Terrible
2

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  • Contact Information

    Address

    Siston Brook
    Mrytle Farm Siston Hill
    Bristol
    South Gloucestershire
    BS30 5LU

    Get in touch

    0117 4449629
    https://www.sistonbrook.co.uk/

    Opening times

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    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Siston Brook

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