49% Reviews
replied to
89% Recommend
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118 reviews from our car dealer reviews community
Leave a review for SMC Cars and Commercials
Leave a review

118 reviews from our car dealer reviews community

Leave a review for SMC Cars and Commercials
Leave a review
"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a lovely car from Jamie at their new branch in Chelmsford. I am so pleased Finance arranged on the spot and was able to get the car delivered same day. Thanks guys Val

Simon Morris from SMC Cars and Commercials in response to Great Service

Thanks for your great review Christopher. Enjoy your new car.

"SMC Cars & Commercials "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic experience buying from SMC, just opened up new dealership in Chelmsford, great price for part ex and extended warranty for new car. Guy's all very nice and not pushy and covid safe. Arranged finance on the day and drove the car away same day. Would definitely recommend buying a car from SMC.

Simon Morris from SMC Cars and Commercials in response to SMC Cars & Commercials

Thanks for your great review Christopher. Enjoy your new car.

"Fiat500x"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a fiat 500x and I discovered it had a problem 7 weeks into owning it. Jamie and Joe have done everything that can be done to be accommodating and fixing the problem with the car. I also live 93 miles away but they have managed the logistics of collecting the vehicle and leaving me a courtesy vehicle to use. In the climate we are currently in they have been more than fair and have even given me a year gold warranty for the inconvenience as the part required is on a 5 week hold. All in all , I believe these to be the cream of car dealers and will do all they can to resolve problems

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Simon Morris from SMC Cars and Commercials in response to Fiat500x

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

"Shenfield motor company "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to view a car earlier this month. Described online as excellent condition. When I arrived the car was in poor condition. Had several panels missing inside and out and several noted and obvious faults, this was all before even starting it. I fully understand its a second hand car but for 10k + and a description of excellent condition I was left very dissapointed. The advisories on tyres from most recent MOT were not carried out. After discussing with sales agent he said the list of faults could be rectified but the trust was gone. I would advise taking someone with you that has an idea about cars.

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"Quality "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my partner a car for his 50th birthday as a surprise, shenfield motor company went over and above on helping me get his dream car, they also delivered it to us on the morning of his special day and done a super extra valet on top which I didn’t expect, thank you Simon and the team he is thrilled to bits with his new baby

Simon Morris from SMC Cars and Commercials in response to Quality

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

"Amazing service SMC"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you Joe and SMC for the amazing service that you gave me when I purchased my car from you, I am truly grateful for the time spent with me on my 3 test drives, the car was super gleaming on being delivered to me. Regards Marie

Simon Morris from SMC Cars and Commercials in response to Amazing service SMC

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

"Didn’t do as they said. "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here several months ago now. I am still waiting for them to get a part for my car that was very clearly missing when I bought it. Every time I call, I get dismissed saying that they still haven’t found the part. However I have looked myself, and seen places that sell them. Just don’t feel it’s fair I have to pay, when we agreed they would get it as a part of buying the car. Awful service and would not recommend.

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"Avoid at all costs."
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You know the stereotype of the greedy car sales man who will lure you in with promises and make you feel really excited about buying your first car? And then once you've bought it, they turn cold, couldn't care less about any problems you're having, turn the blame around on you and deny any responsibility whatsoever? Yes - that is what you will be faced with at this dealership. There are MUCH better and more honest dealerships out there; do not be taken for a ride by this company as you will become nothing as soon as you've put your PIN in the machine and driven your car away, regardless of problems that arise. Legally, they are required to help, but they will drag it out in the most long-winded, reluctant and crafty way so as to not have to accept any responsibility for any problems associated with the car. Getting honest and reliable help from them is like getting blood from a stone. Don't bother. Save your time, money and sanity and go elsewhere.

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SMC Car Sales from SMC Cars and Commercials in response to Avoid at all costs.

Thank you for your review. I'd like to start by saying in all the years we have been trading we have not received comments quite like this. We take everything we do at SMC very seriously so if you would like to discuss this matter further then please contact us. In regards to your comments which are not true and not how we operate as a business, we've also have been trading for over 30 years and have created a excellent reputation over time. Our doors are always open to discuss issues should they arise, Many Thanks SMC

"DISAPPOINTING"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I booked an appointment for 12noon today (23/05/20) to view a Ford Mondeo I was very interested in. I arrived at 11.45 having driven just over an hour from my home. I spoke to a salesman on his forecourt and was informed that the car was sold! I did not even receive a courtesy call from them with that information and would have thought that because I had a pre-booked appointment, they would have held the car until I had the opportunity to view it. They could have told the buyer that someone is booked to view the car and if I decided not to buy it, they could have contacted them afterwards. All in all, this was a waste of my time and fuel and I feel this company acted VERY unprofessionally.

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SMC Car Sales from SMC Cars and Commercials in response to DISAPPOINTING

Thank you for your review, We would like to take this opportunity to respond to the review. Firstly when any customer calls regarding a car we always give the general public the opportunity to put down a refundable deposit to hold the car subject to viewing it. In this case the offer was made to the customer and they decided not to put a deposit on the car. At this stage the car is still for sale. In the meantime when traveling to view the car a customer had walked on to site and wanted to buy the same car. The customer wanted to test drive the car which we did and by the time you arrived to us we had already sold the car. In every case we speak to customers regarding deposits and give them every opportunity to buy the car. Many Thanks SMC Car Sales

"Great Service"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very knowledgeable and helpful. Even touched up the car after purchase for me. Top guys

SMC Car Sales from SMC Cars and Commercials in response to Great Service

Thank you enjoy your car.... Regards SMC

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Dealership Information

We have changed our trading name from Shenfield Motor Company, We now trade as SMC Cars and Commercials

USED CARS AND COMMERCIALS FOR SALE IN ESSEX

Welcome to SMC Cars and Commercials, where you will find unbeatable value on quality used cars.

We are a family run business with over 35 years' experience in the motor trade at all levels. For fantastic offers and a great choice, visit our Chelmsford branch. We are your number one second hand car dealer located within easy reach of various towns around Essex, we can also arrange delivery nationwide. We pride ourselves in offering a fantastic range of quality used cars to suit your needs and budget.

All our cars are hand picked from our main dealer contacts and before we price our cars we research the market to make sure we are very competitive. We offer a wide range of services including used vehicle sales, Finance, Part Exchange, servicing, Recovery, MOTs and warranty.

FINANCE SPECIALISTS

We deal and are backed by a wide range of Finance companies including Black Horse, Close Motor Finance, Motonovo, Mann Island and First Response. If you have had any trouble in the past we have a wide range of schemes that may suit you.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
118 reviews4.6 out of 5 stars — Rated Excellent
Excellent
106
Very Good
0
Average
2
Poor
4
Terrible
6

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    Contact Information

    Address

    SMC Cars and Commercials
    372 - 376 Baddow Road
    Chelmsford
    Essex
    CM2 9RA

    Get in touch

    01245 961851
    http://www.shenfieldmotors.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About SMC Cars and Commercials

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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