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Bought 3 Brand new Vehicles (2 Transit Customs & 1 Ford Ranger Raptor 2024 model) Spent (£140k in 1 week with them) . Had issues on the Ranger; sat there for 5 weeks & still wasn’t resolved, got told it can take as long as it does which isn’t fair when you buy a brand new £57,000 vehicle. In the end I took the vehicle back which still has numerous problems that they ‘couldn’t’ fix due to lack of knowledge on the vehicle as apprently it’s too new!! I have fleet of 12 Ford Commercial vehicles & this is the worst dealership I’ve dealt with. I dealt with Matt Lawton & Chris Scott; both will different when selling a vehicle to you but after sales; they aren’t interested. AVOID!!!
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I was sold a car by SMC to discover that it has a common defect with the engine. Reported this to SMC as a complaint over being sold a potentially dangerous car. Very dismissive attitude on the phone, spoke to me like I was an idiot. They will also not help me by buying the car back, will never use again. No wonder there was a woman screaming at their staff when I went in to collect my vehicle at purchase. Also, car was filthly when I got it home, food and dog hair everywhere, I found part of a sausage roll in the handbrake fabric which was just gross
Over many years I have built a good relationship with Gordon at the Erith branch and the service received has always been brilliant. However, distance and convenience means that I have to use Northfleet for any issues including service. Over time I have let the rudeness from this one particular woman go, however yesterday was the final straw. The rudeness, lack of customer care and sheer dismissive behaviour from her is unacceptable. I will no longer bring my vehicles to have work done, nor will I recommend a place that allows their front of house staff to talk and act in such a rude manner to paying customers. If it meant I could only deal with this branch I would change brand!
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Honestly, avoid this garage by all means, go anywhere else. I'm really surprised Ford is in cooperation with this people. I regret I've decided leave my car with them....too long story to share it here.....
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Be warned stay well clear of this car because it is not cheap to run when you buy the dealer does not tell you you have to put diesel in an AdBlue it works out at about 19 pounds a gallon of fuel it's ridiculous stay clear you've been warned
I highly rate Jack Eastern at SMC Gravesend as a salesman. Very professional and helpful. Had exceptional patience as we had a few hiccups along the way (of our own making) Nothing was to much trouble.
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Very good service and aftercare! I purchased a Ford Kuga from here in February and it's been great! The car drives perfectly and the team at SMC were so helpful. I would buy from here again for sure!
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Poor customer service in service department. Kept car for over 11 hours and still not ready. When asked why SMC Gravesend didn't care, they said they don't really need my business.
Really good experience with SMC, They were really helpful. I purchased a Ford Focus in April. Nothing wrong with it except for a small split in the side wall on one tyre which the guys took one look at and said "no problem" and sorted it straight away. I Have nothing bad to say about this dealership, I would certainly recommend them.
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Car purchased on line for nearly £22,000 from SMC Gravesend. Only told one key available as car was being delivered to my house and no manuals / books either. Car was being shared, so one key created real difficulties as car is left at station for partner to pick up. Costing £8 per day in extra train fares. Numerous complaints sent to different sales staff and sales manager. I had to get quote to have a new key cut (£200), and leave with Ford for the morning to do and try to claim the money back. After nearly 3 weeks of still trying to sort, asked for £100 compensation which I think is more than fair for all the hassle, time and expense. They FLATLY refused. Today I received an envelope, torn open with an empty Ford folder in it (!!). Service from these guys leaves a lot to be desired !!!! Would NOT recommend SMC.
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SMC Ford Gravesend is an Franchise dealership that is based in Gravesend. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
SMC Ford Gravesend
Eagle Way Stonebridge Road
Gravesend
Kent
DA11 9BJ
01474 550049
https://www.smc-cars.com/ford/contact-us/gravesend/
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