Our motability vehicle had reached the end of its lease. The supplying dealer (VW) would not take the car back as they didn’t have enough space! We contacted Trevor at Snows (kia) who was extremely helpful and dealt with the return efficiently. Very impressed with this service.

We used the website, it was rubbish but the staff at Snows were amazing We used the website and booked in for a service at 11am but upon arrival it had appeared that it wasn't on the system at Snows Kia Garage. We spoke to the really helpful guys there and they managed to fit us in despite the midday finish. We couldn't of asked for more polite and friendly staff to deal with and it made our trip from Weymouth worthwhile. Kia as a company need to fix their online systems to communicate better with their stores across the country. It's not acceptable in 2024 to have such an unreliable website. Luckily the staff at Snows were there to pick up the pieces.

My vehicle was dropped off there first thing on Monday Morning after it broke down on Sunday, initially they said they would look at it when they could(within 48 hrs), but after I explained I needed the car for Saturday to drive to Gatwick airport! To my surprise I received a phone call at 4.55pm saying my car was fixed and ready to be collected. I would like to thank everyone at Kia for there help in fixing my car on the same day, excellent customer service, Snows Kia Basingstoke should be extremely proud of the team they have working there!

I had a great experience with purchasing my used electric car. Jordan was fantastic from start to finish

Many thanks to Andy for picking up my car and sorting out the mot. Magnificent service from Andy very clean car when it came back to me

We have bought a New Kia Stonic, so very pleased with the car but also Richard, the salesman , was brilliant. Explained everything and answered all questions. Superb!!!!

Great team in the workshop at Snows Motor Group Basingstoke, but they were let down by a terrible manager named Andy.

This Kia dealership (Snows Motor Group in Basingstoke) had my Sorento XT in for a diagnostic check 2016 to find what was causing the noise coming from underneath the vehicle, they could not find what was the problem, even though they had it for more than 6 hours in total, at a cost of over £300.00. I was told to drive it until it got worse of breaks, I told them that was not acceptable, but had no choice, guess what it did get worse when I was driving to Wales, to cut out all the history, I took my Sorento to a local garage on the Isle of Wight who found that the front drive shaft had seized and had damaged the transfer box, which had to be replaced as well, it total Kia of Basingstoke cost me over £3000.00. I complained to them and the Ombudsman, but both didn't want to know about my complaint. If a Kia dealership can't find what's wrong with your vehicle, what's the point of using a specialist garage who are there to represent a manufacturer and their high hourly rates.