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Not for the first time, I have learned that whilst big businesses profess to be loyal to its customers, it is rarely the case. I received a letter telling me that Snows Suzuki (Poole) was ridding itself of its Suzuki franchise. Fair enough, that's business. What really annoyed me was that the letter informing me of the decision only told me where the nearest Suzuki dealerships were. However, I had been persuaded to take out a three year Service Plan. You would have thought that before dumping me the company would have checked my records and would have found that I had a service plan and would then have reminded me that I was paying via a direct debit. But no, I had to contact the service plan company to cancel the plan. I had then to cancel the DD and of course I incurred a £30 cancellation charge. I did get a refund of the cancellation from Snows But I had do all of the work with not even the hint of an apology.
Awful experience with these lying salesman at Snows Suzuki Poole. Avoid at all costs. Not trustworthy at all. It took me less than 10 seconds to find the OBVIOUS poor quality repair. Salesman tried to get me to view car indoors at valet bay on a beautiful sunny day!! I declined and viewed the vehicle outdoors as viewing inside a darker building would only help hide the poor repair job on the vehicle...WOW...Whole left hand side of car painted below window I'd say 30 percent of car painted and very poorly...not minimal at all !! Go somewhere else as these guys will sell you damaged goods and PRETEND THEY ARE BLIND when you point out shocking poor paintwork that is covering a poor repair job....they will stand there and PRETEND it's the first time they've seen the damage even though you have asked them to assure you that no previous damage has occurred. Lying, deceitful , unprofessional and cheap second rate washouts these guys are poor poor poor. Avoid at all costs as these guys are the type to sell defective goods to their grannies as long as there's a pound in it for them....they are scum...Salesman with wig pretends he's a feeble old bumbling man...but avoid this guy as he is the worst type of salesman...just a liar..Go somewhere else and have peace of mind knowing you have a car that is what's promised and not an obvious mess that was repaired by Stevie Wonder. For the size of the saleroom and immediate available stock to view on site I would say they could manage with 50 percent less staff comparing it with other saleroom/garages. Maybe the owners don't really care about that level of staff doing very little. I know it's February too before anyone points that out...but I would definitely cut showroom staff and get them working harder for their company....
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I wanted to test drive the new Ateca . I telephoned the sales team at Snows Poole and was given an appointment on the following Sunday. The salesman tried to call me on the Saturday I returned his call and was told that Mark the salesman who would be there Sunday was busy and would call me back. I received no call...I did drive 45 minutes to Poole on the Sunday and rang again leaving message on answerphone I received no reply. I entered showrooms and stood around for ten minutes received not even an acknowledgement, so I left. It is in my opinion a very poor customer service, I am now thinking of buying the car direct on an online dealership. Snows of Poole I would not recommend.
Back in June I purchased a Mini Countryman from Snows Motor Group in Poole. The car is perfect, really good value for money and I have no bother with it at all. The dealership are really nice to deal with. I would highly recommend.
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Really good service. I purchased a BMW back in June and up to now I have had no issues. The car was a bargain and runs great. The dealers were really helpful and knowledgeable. Would use them again.
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Snows Suzuki Poole is an Franchise dealership that is based in Poole. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Snows Suzuki Poole
490 Blandford Road
Poole
Dorset
BH16 5BN
01202 970509
https://www.snows.co.uk/suzuki/contact-us/poole/
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