Staff from South and West Motors Ltd in response to Very very very poor

Dear Sally We are sorry to hear that you are so unhappy with our service. We received a phone call from you 2 days following purchase advising that you had the car checked and that there were a range of issues with the vehicle. After determining that all were defects due to fair wear and tear on a car of 10 years of age and purchased for £2400 (with £100 discount given), you were dissatisfied that we would not agree to pay for the cost of changing the brake discs. We advised that although following a fresh 12 months MOT test, the vehicle had new brake pads and new tyres and the discs were determined to be worn but did not need replacing (we have had it confirmed by the MOT Centre that it would have been a failure if the discs were worn excessively). We are also surprised that as you are within the Motor Trade Industry yourself, decided to purchase the vehicle and then have it checked instead of prior to purchase. We are always open to our customers carrying out all checks necessary before making commitment in order to satisfy themselves of a vehicles' condition. As you agreed on the phone, the discs were discussed prior to purchase - you were aware that they would require replacing in the near future. You did not raise any concern at this point. Despite all of the above, we offered you to Return the vehicle for a Refund - which you declined. Unfortunately, we were unable to help any further. We wish you all the best and apologise that we could not agree on a satisfactory conclusion.