Very bad service. They charge a lot and they do not do nothing. I bought a car from them- they cheated on me. I lost my deposit which they promised to pay back but they did not. I avoid going to them because it is traumatic experience for me. Please do not buy anything from lady called BA. - she is the worst from them and a guy called B, He is rude and giving wrong information. BA. told me lies she told me that they will pay my deposit back but they did not. She also wrote the wrong car- the different colour on car order- when I told her that it should be white not blue she said she will correct but she did not- she cheated on me and told me lies. BA told me lies- she told me that she will order white car for me but she wrote blue in car order. She told me that deposit is refundable and I will get my deposit back- I lost 500 pounds for nothing.

This dealership is now part of the Richmond group, but it was far from a great experience. The salesperson was good and did what she could to help, but, unfortunately, she was relying on the rest of the team doing their jobs to a reasonable standard. Appointments are made via a 3rd party call centre and the reception or sales staff do not appear to be aware that you have made an appointment. This lead to viewing a dirty car that I was assured would be cleaned inside and out, should I decide to purchase. On collection day, the car was presented with a dirty interior. The valeter had another go whilst I waited, but it was still far from a good job. I have since cleaned it myself and I fail to see how this was beyond the skills of a "professional", it took no more than a damp microfiber and a bit of patience. When viewing the car I pointed out that there was no spare wheel or repair kit in place and I was assured that they get removed, as they tend to go missing. When collecting the car, I checked and this had not been addressed. A bottle of tyre sealant and an inflator was fetched from the parts department and placed in the boot, there was no underfloor holder (which is standard fit from the factory) and no interest in supplying one. Another disappointment is that the car was advertised as having cruise control, it doesn't, it is only a speed limiter. Needless to say, I cannot recommend this dealership based on my experience. I can only hope that others have a far better experience, although other online reviews highlight that I am not the first to be disappointed. Thankfully, there are plenty of other dealers that appear to have a far better reputation where I will be taking any future business.

I've just bought a used Mercedes from them. I was told that there were two keys, but on the day of delivery only one could be found. "Not a problem I was told - we'll find the other key and you can come in and collect it". Since then, what have they done? Absolutely nothing. I've checked with the previous owner and Sparshatts definitely had the key, so where is it now? I'm stuck with a car which I daren't leave on my driveway overnight because somewhere within thirty miles of here is a key to my car... Needless to say that Sparshatts are now ignoring my calls and e-mails. A new key, plus deletion of the missing one, will be £378 at Mercedes - so this will probably end up with Money Claim On Line. You have been warned!!

Ordered and purchased a new Qashqai. Was kept well informed throughout the process by email and phone and they collected me from the station when I collected the vehicle. A seamless experience and would highly recommend this dealership.