Jonny, September 2018
"Costumer of Specialist cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I’ve found Kristian to be nothing but a gentleman, very helpful and knowledgeable and what he offers as a warranty cover and the rest best of look doing better from any other company, it’s sad to see people tarnishing his name in reviews when cars can give problems and even new cars off the factory line can be faulty and give problems, lots of manufacturers have recalled cars because of faults, I’m waiting on a classic at the moment and I know I can trust Kristian and will do business again and again in the future, his company has some beautiful cars, bikes, etc,
I would think the bad reviews and watch dog post and the rest is so unfair and these people who have put up these unfair and horrible reviews should be ashamed of themselves trying to damage a mans business when their problems were resolved, I know my cars and know some cars can just give problems, I would recommend Specialistcars to family and friends, anyone, I have a good friend at the moment looking at a car Kristian has and I think my friend will purchase from him, absolutely beautiful examples of all motors, to anyone reading these reviews do not believe these nasty reviews, really spiteful and nasty people do things like this, the world isn’t perfect and things can go wrong, just because you’ve had a bad day doesn’t make it right to write angry nasty reviews, what’s the saying “ if you’ve nothing good to say say nothing “
Jonny
+473 Found this review helpful
Mark P, August 2018
"No.1 for Practicle Classic Mercedes"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Kristian the owner of Specialist Cars is extremely affable, knowledgable and genuinely wants to pair his customer with the correct vehicle. After giving a brief on which Mercedes W123 I was interested in, Kristian sourced a true classic.
His knowledge and expertise is honourable. I am exteremly happy with the vehicle which was delivered to London as part of the service. the after sales care is also great as Specialist Cars can source all the parts needed.
I can highly recommend this outfit if your looking for something reliable and interesting. 5 Stars.
+534 Found this review helpful
kristian geldard from Specialist Cars York in response to No.1 for Practicle Classic Mercedes
Hi There, Hope your well, and happy to have been of assistance, and thanks for the nice review. As always we more more then happy to assist. Best wishes from myself and the team at SC.
GK, August 2018
"Extremely helpful, knowledgeable service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Communicated over several months with Kristian at Specialist Cars York re our search for a very particular Mercedes W124 & had a great, enthusiast, informative experience on each occasion. Ultimately our perfect Japanese Import 280E (& yes they are every bit as good as Kristian says) came to us via a private seller. Nonetheless, the response when I called to advise "search over" was one of congratulations & interest. Will be staying in touch for parts purchases & W124 resources as Kristian clearly knows his stuff & then some on these cars! Thanks again for the excellent advice & help, which thus far hasn't cost us a penny!!
+389 Found this review helpful
kristian geldard from Specialist Cars York in response to Extremely helpful, knowledgeable service
Hi There, Hope your well, and happy to have been of assistance, and thanks for the nice review. We appreciate approaching us 1st in your quest to get the right car, and are pleased you have sourced one now. As mentioned we will be more then happy to assist with any parts and technical advice on ongoing ownership and look forward to been of service again to you soon when ever needed. Best wishes from myself and the team at SC, and congratulations again on choosing to opt for an Ex Japan Classic Mercedes.
Guitar 2, August 2018
"Dreadful, should not be in business."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought the car from Specialist Cars York, transferred cash, the vehicle was not as described, not of merchantable quality or fit for purpose. Vehicle later inspected by independent company. faults found and rectified accordingly.
In questioning the owner whom I know to be Kristian, very good with the sales patter and very personable, but I found to be untrustworthy and argumentative in relation to questions about the vehicles condition. To future potential buyers remember the latin "caveat emptor" or "let the buyer beware". If you persist with hard questioning(Which you should not need to do) you will get your money back, like I have noticed fellow reviewers have done.
Do your homework about the company and particularly before making cash transfers.
Went on holiday and had no end of problems with the vehicle, which ruined my wifes holiday as the vehicle developed a cooling system fault, which led to us curtailing our vacation. My wife was very upset so I contacted Mr G about the problems with the vehicle and instead of being helpful, as he should be since I am the customer, found him instead to be resistant to having repairs done on the vehicle at my own expense and then having to argue with Mr G later on to get compensation for repairs (I am a fully qualified Motor Vehicle Technician) made to my vehicle bought from Mr G.
I eventually was compensated by Mr Geldard, but having gone through this experience I would never buy or recommend this company to my friends or family which is a great shame. No customer should ever have to have protracted dealings with a seller, the sale of the vehicle was smooth enough, however after-sales customer service was very poor indeed.
BBC Watchdog and Rogue Traders, Trading Standards should investigate the dealings and complaints from the buyers who have dealt with this company.
Enough said!
+7 Found this review helpful
kristian geldard from Specialist Cars York in response to Dreadful, should not be in business.
As well as selling cars, which for the avoidance of any doubt are high quality as anyone with experience of us will be familiar with and is welcome to confirm in person at our facilities here, the cars we sell come with a detailed warranty cover, and in addition 2 full years and 24,000 miles after sales service and maintenance plan, with labour at £39.00 per hour if required, unlimited free technical advice from people who know the makes and models they sell intimately, and more importantly parts at cost which can be dispatched in many cases within 24 hrs to most UK destinations, or if overseas a little while longer.
This package has been very specifically designed so that we can protect our customers from been over charged for work or led down the wrong path in relation to a required action, costs, and parts involved in rectifying a fault that may develop (this can and does cause friction with some repairers and too rightly so as their customer then becomes quickly educated in what is involved and the cost they should expect to pay, not what they were been told was involved and about to pay before contacting us pre repair!)
Regardless of this been on tap, based on his “very special long term relationship” with his chosen repairer, this particular customer in question here seemed to be blinded by what his repairing garage told him, regardless of the actual condition of a vehicle, time taken to repair a simple fault and costs and easy availability of any parts required. When you are dealing with a customer that a) won`t let you assist with a repair, b) won`t listen to factual, correct information relating to a repair c) even research a repair procedure, or parts costs himself, or d) at least even get a second opinion after advising him, they are difficult to help, he sadly only has himself to blame if he gets over charged and pays to have work carried out that does not need doing, he without doubt should look a little closer to home, and practice what he preaches above "caveat emptor" or "let the buyer beware".
Miles aweigh in response to Dreadful, should not be in business.
We have already made complaints about Kristian and his ways to Trading Standards, they are fully aware but the more people who complain the better!
Peter, May 2018
"Bought a Mercedes"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good price good product and a high standard of customer care. Specialist Cars of York is a gem of a business.
+550 Found this review helpful
kristian geldard from Specialist Cars York in response to Bought a Mercedes
Hi Peter, hope you, your wife and lovely collie dog are all well, and happy to have been of assistance, and thanks for the nice review, the guys here and myself appreciate your custom and look forward to been of service again when ever needed, as you are only local too in York, so you always welcome too to pop in for a coffee and have a browse round our collection of bikes and cars! Best wishes from myself and the team at SC.
Robert B, April 2018
"fantastic world war 2 jeeps..."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Been looking or a ww2 jeep for a while, after getting into the scene, looked at a few in the south and not up to much... the ones this company sell blew me away, they are a little more money, but i am going to wait 8 months more till i have saved the extra money and buy from the best.. Christian was spent lots of time showing me a few and his expertise is commendable and very correct..
+427 Found this review helpful
kristian geldard from Specialist Cars York in response to fantastic world war 2 jeeps...
Hi there, hope your well, and happy to have been of assistance, and thanks for the nice review, we appreciate your custom and look forward to been of service when you are ready to buy... having a personal interest in these important historic vehicles i have owned a few and spent a lot of time leaning about them over the last few years so we know them intimately down to every nut and bolt, a lot of time is now spent sourcing the best Jeeps, and more so making them the way we present them, this is a side of the business we will be building up over the next few years too with the main aim to be one of the best in this field. Best wishes from myself and the team at SC over in the UK..
Anonymous, March 2018
"Excellent, professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have recently bought my second car from this dealership. Very helpful. Everything as promised. I have been to main dealers in the past and have got better service here. Love the car. Highly recommended professional service. Will be back again.
+252 Found this review helpful
kristian geldard from Specialist Cars York in response to Excellent, professional service
Hi There, Hope your well, and happy to have been of assistance, and thanks for the nice review, we appreciate you customer and look forward to been of service again to you soon. Best wishes from myself and the team at SC over in the UK...
kristian geldard from Specialist Cars York in response to Excellent, professional service
Hi there, hope your well, and happy to have been of assistance, and thanks for the nice review, we appreciate your custom and look forward to been of service when you are ready to buy... having a personal interest in these important historic vehicles i have owned a few and spent a lot of time leaning about them over the last few years so we know them intimately down to every nut and bolt, a lot of time is now spent sourcing the best Jeeps, and more so making them the way we present them, this is a side of the business we will be building up over the next few years too with the main aim to be one of the best in this field. Best wishes from myself and the team at SC over in the UK..
Amanda W, February 2018
"Amazing condition cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Cars in amazing condition and great people to deal with too, well worth a visit.
+260 Found this review helpful
kristian geldard from Specialist Cars York in response to Amazing condition cars
Hi There, Hope your well, and happy to have been of assistance, and thanks for the nice review, please feel free to call anytime, look forward to hearing again from you soon. Best wishes from myself and the team at SC over in the UK...
William D, December 2017
"Dodgy dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a 2000 P38 just over a year ago. I have spent thousands fixing faults with this car. These faults haven't just appeared, they were there when I bought the car but I'm not mechanically minded. The car actually broke down when it was delivered due to a dead battery. Since then I've found: air suspension broke, heated seats don't work, heater doesn't work, water in the passenger footwell. It was advertised as "collector quality", I certainly won't be collecting any more cars from Kristian. I'm sure Kristian will refute everything I've said but do yourself a favour if you're like me, get thee car checked by the AA or RAC, it'll save you money in the long run.
+7 Found this review helpful
Staff from Specialist Cars York in response to Dodgy dealer
Very disappointed with this review!!,
All Classic and P38 range rover are supplied with a new replacement Yuassa heavy duty battery as a matter of course, so battery’s do not cause a problem, these batteries (probably better then the original manufacturer fit) are top quality and also backed up with a long nationwide warranty,
These days we are selling several P38`s every month both in the UK and overseas, the cars as people know are prepared to a high standard as standard, and despite age in some cases of the earlier cars now some 20+ years of age, are backed up with a:- 3 months parts and labour warranty, b:- 2 years/24,000 mile after sale service plan, which entitles buyers to parts at cost which can be delivered in most cases within 24 hrs (UK deliveries), and labour on site here @ £39.00 per hour, we also have a workshop offering free technical advice, just a simple phone call or e-mail away, so in essence problems if any should be few and far between, and if so incur nominal cost.
We are at a total loss to why any customer would not take advantage of all or even some aspects of this package when supplied with their vehicle for absolutely free, Any issue reported to us is dealt with quickly and efficiently, we invite this poster whose issues are news to us to please contact us at their convenience.
Martyn C, September 2017
"Classic Motorcycle Purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a lovely bike from this company.
From the outset Kristain could not have been more helpful and attentive to customer concerns.
The bike is actually better than described.
They went the extra mile and adapted the bike to my needs.
We're very careful with delivery ensuring the bike got to me in the best possible condition.
This company is customer focused and takes clear pride in their service.
Thanks Kristian, I would not hesitate to buy from you again.
+231 Found this review helpful
kristan from Specialist Cars York in response to Classic Motorcycle Purchase
Hi there,
Hope your well, and we are pleased you are delighted with your new purchase (and hopefully the 1st of many), we strongly believe that in a retail environment nothing should be too much trouble, in this case our guys like a challenge, and the special modification`s required certainly gave them something to get their teeth into and keep them occupied, so happy to help, we hope you have many years of enjoyment and look forward to hearing from you again soon..
Best regards from the team at Specialist!
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