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907 reviews from our car dealer reviews community
Leave a review for SR Motor Group Swindon
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907 reviews from our car dealer reviews community

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"coras "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased vxr coras with no v5 or slip was told it will be sent to me in post 1month later still no v5 called garage and was told i need apply for v62 so it was a lie regrading v5 been sent in the post anyway went to my post office with the completed form it was rejected so i called garage again who told me to send information through and it will sorted. 3moths still no v5 and it means i cant tax the car so im drive it illegally i have asked to return car and they told me take legal action

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Aftersales from SR Motor Group Swindon in response to coras

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Really poor after service - AVOID buying"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not recommend buying a car from this dealer as their after service is shocking. Put the wrong tyres on my car which made it dangerous as it was pulling to the left and refused to resolve my issue. They are only interesting in selling cars for profit and not providing the customer with a great service.

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Aftersales from SR Motor Group Swindon in response to Really poor after service - AVOID buying

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Sam so rude avoid this man!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called about a Astra and Sam said he had lent it out to an old boy as it was free tax ( I thought that was odd, but if true was a nice thing to do). He promised to call me when it came in, and said he was not sure if it will be back tue, wed but no matter what he would give me first refusal. After a week I called him back asking about the Astra and he said it’s been sold!!! Of course I was angry as Sam let me down!! He was very apologetic and said he could help me out with another car and would knock a bit off. When asked if he was the manager he said he was so I believed him ! So I agreed and he said he would send me cars to look at. Sam sent me cars that was out my budget!! I told him how much I had to spend. He sent me an over priced VW ! I asked him if he could send me cars in my budget as promised, and because I was stupidly waiting for a week I felt he did owe me that! He said I was being aggressive and if I continued he would report me to the police !! As this number he was sending the 2 cars on was his private number!! To be honest I told him I was annoyed as he didn’t keep to his word! He was rude, and insulting, and only kept saying it’s a business he runs and has to make money!! They are a big let down ! And I’m glad this happened as I realised I was dealing with the clown from the circus!! I’m with the -5 star don’t waste your time!! So happy I did not buy from them

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Aftersales from SR Motor Group Swindon in response to Sam so rude avoid this man!!!

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

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"High Risk - Use at Your Own Risk"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the misfortune to buy a car from these people. All looked good for the first three days, then the engine suddenly cut out while driving in traffic. After a few minutes it started again, only to cut out again. I had the car inspected independently and the conclusion was that a second hand, faulty engine management module had been fitted to it. The short story is that I had to take them to court and I won the case and they had to pay my money back and all of the expenses. However this took about nine month to complete. Save yourself the trouble and go somewhere else.

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Aftersales from SR Motor Group Swindon in response to High Risk - Use at Your Own Risk

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"No pressure, excellent service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Skoda Fabia from SR motor group and was very impressed and happy with their service. No pressure sales.

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Aftersales from SR Motor Group Swindon in response to No pressure, excellent service!

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Good car but be careful "
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just purchased a 2013 Discovery 4 HSE from SR Motor Group ,it was a good price,not great but good,I bought it knowing it needed new pads and discs all round and new timing belts,this I accepted,i drove it home and gave it to an independent Landrover dealer who did the above work,but I was informed it needed new lower arms which cost me a further £800 to complete the work,something i didn’t expect,especially as the car had just had past its MOT 5 days previously,which brings me to the beware part This car past it’s MOT with 0 advisories with brakes that we’re a wreck and totally destroyed lower arm bushes,it should have failed and would have at any other MOT station but it didn’t at the MOT station immediately attached to SR MOTORS,it reminds me of the old addich “ do turkeys vote for Christmas “ and percunnery interest Very polite people but sadly flawed but you do reap what you sow My advice is take a mechanic with you before buying and don’t be fooled by there nice manor ,double check everything I contacted the dealer in relation to the lower arms and his response “ they all have a problem with the lower arms” no offer of full or partial compensation was offered

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Aftersales from SR Motor Group Swindon in response to Good car but be careful

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Good customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Seat Leon from SR motors and I do not have anything negative to say. I came all the way from Birmingham and they treated me so well. By the way thanks Niaz and the other guy I couldn't catch your name for everything. I live my car and I had a good drive home. I will recommend you. You made me and my son feel comfortable. Thank You so much

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Aftersales from SR Motor Group Swindon in response to Good customer service

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Avoid... they don’t keep promises "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a c250 from SR Motor Group a month ago. They advertised car with specs that were not on the car to match up the asking price. When I spoke to them about it they said they got specs straight from Mercedes. The car is swaying left and when I picked it up it had a squeak which they told me to bring car back and they would fix. They couldn’t find the fault apparently even though it was on the previous mot. They done me a new mot coincidentally they missed the problem.i called them and emailed them and niaz the sales manager seems to be avoiding me and is always busy. The squeak is from a failed control arm which is causing the squeak and the sway but am being told that’s not covered by warranty even though it was there from point of sale and was promised it will be sorted. I plan on taking them up with the ombudsman and dvsa to find out how they “missed” the fault on the mot for a garage that’s AA approved. Or was it because it was their own garage they passed it regardless ***when they got your money they don’t care no more***avoid*****

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Aftersales from SR Motor Group Swindon in response to Avoid... they don’t keep promises

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Terrible service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No after care help, shoddy paperwork, no cover on the warranty. Complete lack of any interest in the customer once the money has changed hands. Took 2 months to get the servicing details they initially did upon our purchase. Not sure what was serviced and paperwork very vague and once we had the car one of the dust caps on the tyres had to be replaced by another garage as it was melted on and and immovable. Tyre pressures obviously weren't an issue before putting it back on the road with a customer. Asked for their garage to email me the full service report and tod they had no computer there and all done by hand! Be very careful you have any car here checked by someone else before you buy, or better still avoid and go somewhere else.

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Aftersales from SR Motor Group Swindon in response to Terrible service

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"very professional service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a ford focus from the SR Motor Group and have nothing but good words for the service i received from them. i had a slight problem with key a week after getting the car, and they got it sorted without any quibble.

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Aftersales from SR Motor Group Swindon in response to very professional service

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

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Dealership Information

SR MOTOR GROUP

Want great savings as well as competitive rates on finance for quality used approved cars in the Swindon, Wiltshire area? then you have reached the right place. SR Motor Group are a independent used car specialist based in the Swindon-Wiltshire area with over 25 years in the used car market. We are proud to offer you a outstanding buying experience as well as customer service and very competitive prices, so please browse our used car stock list now.

At SR Motor we stock a range of used approved cars to suit all budgets and lifestyles so we are sure to have the right car for you. If you are looking for a second hand car in Swindon, Wiltshire then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer our customers a wide range of dealer services such as low rate competitive finance and optional added extras. We are proud to work with and call our partners some great well established and known companies in the industry.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
907 reviews4.8 out of 5 stars — Rated Excellent
Excellent
769
Very Good
127
Average
0
Poor
4
Terrible
7

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  • Contact Information

    Address

    SR Motor Group Swindon
    Kennedy Drive
    Swindon
    Swindon
    SN3 3SB

    Get in touch

    01793 422228
    http://www.srmotorgroup.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:00
    Sun 10:00 - 16:00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About SR Motor Group Swindon

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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