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907 reviews from our car dealer reviews community
Leave a review for SR Motor Group Swindon
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907 reviews from our car dealer reviews community

Leave a review for SR Motor Group Swindon
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"Great garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic buying a car without being pressured! SR Motor Group is very friendly and helpful.

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Aftersales from SR Motor Group Swindon in response to Great garage

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"great service "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i have recently bought a car from these guy very smooth from start to finish even had a tyre replaced that only got an advisory on the mot so that was above and beyond what I was expecting would have been five starts if it wasn't for there communication as this needs a little work as I had to do all the chasing and ringing apart from that great

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Aftersales from SR Motor Group Swindon in response to great service

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"AVOID AT ALL COSTS! TERRIBLE PLACE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID THIS GARAGE AWFUL SERVICE AND TREATED ME REALLY BADLY ! I recently PX my car for a mini at this garage , I went for it as it had blue tooth fitted. When i collected my car I asked how the bluetooth worked and was told by Simon to go home and read the user manual. I did but with no success I went back to see them , he also could not get this working so sent me to Auto Electrics to look at it. They told me the module was faulty as it was not picking it up so I then went back again to see them. Simon then denied telling me that he told me it had bluetooth in it when I looked at it! I could not believe what I was hearing , they even tried to blame auto trader for putting bluetooth on the ad and they hadnt wrote it. I called BMW in front of them and they told him it was made with Bluetooth and USB as extras . He then admitted to saying it so they booked it into mini ro get it looked at . It took them 2 days to make this simple phone call but it was looked at. Mini confirmed this waa faulty and would need a new part fitted and had to be done there as Mini have to use a special tool to link it to the chassis no at a cost of £750. Part was £550. Simon advised me they would get it fixed but not at mini and the part he was looking at was 2nd hand of Ebay! I had just spend £4260 on a car that did not have this working and he wanted to fit a 2nd hand part with no warranty. I was so upset and angry and all he could say was " you brought a 2nd hand car you will get a 2nd hand part" . I rung trading standards and they advised me I was entitled to my money back but they would not give me it, I wrote them 2 letters asking but they still did not give me it. They wrote saying they would fix it but again not via mini. Too little too late and I dont trust them as a garage . I started court proceedings after they did response to me and reading other reviews looks like Im not the only one who has done this so that's a bad move on their part as the courts will see im not the only one to have trouble with them. The car has other faults too and like someone else wrote the AA report is not worth the paper its wrote on. Disgusting service, Rude, no customer service skills at all !

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Aftersales from SR Motor Group Swindon in response to AVOID AT ALL COSTS! TERRIBLE PLACE

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Absolute joke minus 5 stars is better"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from these people, they promise you everything but give u nothing. The AA report isn’t worth the paper it’s on. Do you own full check and pay the Money. They miss sold a car the has no history and been in an accident. They probably move again if anyone takes them to court

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Anonymous in response to Absolute joke minus 5 stars is better

I took them to court, . Let get in touch.

Lisa Sawyer in response to Absolute joke minus 5 stars is better

Hi I am taking these to court going to write my review now on them ! Do.not buy from them !

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Aftersales from SR Motor Group Swindon in response to Absolute joke minus 5 stars is better

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"very poor customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is solely my opinion and only represents my dealings with these people they are evasive non responsive quite frankly a disgrace brought a vehicle which then after 1600 miles the turbo failed i have then since found out that the service history is totally useless as the engine was changed some 16000+ miles ago all attempts to get the issue resolved has failed so far they this week alone have failed to respond to 3 phone calls always saying the person is not available then ignoring an email and that's not even me contacting them that's the contact attempts of the finance broker i have been without a vehicle for two weeks to date and they couldn't care less.

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Aftersales from SR Motor Group Swindon in response to very poor customer service

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Barrie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought an Jaguar XF from SR motors and I would like to say how well l was treated, Ray & Naz were very help full and polite , they made buying a car from them a pleasure and will certainly be buying my next car there , thank you again Ray & Naz

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Aftersales from SR Motor Group Swindon in response to Barrie

Thank you for sharing your thoughts on your car buying experience with us here at SR Motor Group. We value your feedback, and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.

"Angry with"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Avoid! I recently bought a Ford Galaxy from SR Motor Group, took 1 month for them to arrange the sale, once sale had gone through the car is a disgrace. THERE ARE NO DOOR HANDLES IN THE BACK, took it back the next day, the mechanic told us we were fools for buying it from them and told us to basically go away (to put it politely). Now taking them to court.

Darren Drinkwater from SR Motor Group Swindon in response to Angry with

This person purchased a car advertised on a social media site from a mechanic who works at a local garage. I believe the car was purchased for £700. This is obviously not stock which is sold by our company. You are welcome to view our stock list www.sandrmotors.co.uk. Why on earth someone would leave this review is beyond me. The reviewer is more than welcome to contact one of our sales team to discuss this issue. It is an unfortunate situation for the purchaser, however this car was not purchased from S&R motors.

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Dealership Information

SR MOTOR GROUP

Want great savings as well as competitive rates on finance for quality used approved cars in the Swindon, Wiltshire area? then you have reached the right place. SR Motor Group are a independent used car specialist based in the Swindon-Wiltshire area with over 25 years in the used car market. We are proud to offer you a outstanding buying experience as well as customer service and very competitive prices, so please browse our used car stock list now.

At SR Motor we stock a range of used approved cars to suit all budgets and lifestyles so we are sure to have the right car for you. If you are looking for a second hand car in Swindon, Wiltshire then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer our customers a wide range of dealer services such as low rate competitive finance and optional added extras. We are proud to work with and call our partners some great well established and known companies in the industry.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
907 reviews4.8 out of 5 stars — Rated Excellent
Excellent
769
Very Good
127
Average
0
Poor
4
Terrible
7

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  • Contact Information

    Address

    SR Motor Group Swindon
    Kennedy Drive
    Swindon
    Swindon
    SN3 3SB

    Get in touch

    01793 422228
    http://www.srmotorgroup.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:00
    Sun 10:00 - 16:00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About SR Motor Group Swindon

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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