I Left a deposit on a car.. I run a carehome and had 2 positive corona tests so wasn't able to collect vehicle as intended then ran into unexpected bills (boiler, typical) I explained I'd not be able to purchase car right away but understood the car couldn't be kept from sale indefinitely so asked for my deposit back.. to which this was refused.. A little context: Before sending the deposit I asked if it was fully refundable nick said yes it was.. So I sent it in good faith with all intentions of purchasing the car.. once I'd found that I needed to isolate I promptly told nick and said that if any offers came in for the car as I'd not been able to collect he was more than welcome to let the car go and return to me my the deposit.. I thought that was fair? To be fair nick had got the MOT completed on the car and pads needed changing (but this would've needed to have been done regardless of who was purchasing the car) I asked nick to return the deposit as I wouldn't have the money to purchase the car right away so presumed I'd get the deposit back. Nick refused saying that he had the mot done and that it hasd been nearly two weeks and that he had two offers for the car he had refused.. Firstly I did say let the car go as I appreciated I couldn't collect as agreed so in my eyes these two offers could've been accepted.. everyone wins all good But no apparently these two offers were declined.. which then leads me to think that the car was never taken off sale as if it was and it was held as nick also told me how would two other offers come in? Never on autotrader did it say deposit taken nor on his own website so the car was never taken off sale. I'm a reasonable person so I requested that we split the deposit because I'd not stuck to plan to which nick has ignored my offer.. sorry nick I'm now the proud owner of a c63 and as I originally said to you I couldn't be happier with it.. Its my dream car I'd have always purchased one whether it took me a week or a month longer. You see as I'd said once I'd been paid again I'd have the funds but as your terrible customer service and lack of empathy let you down I chose not to come back and purchase from you. So for the sake of £150-£300 you were being so pathetic over you've now missed out on a £26k sale.. I suggest in future you understand things happen in life especially in these times.. I sincerely hope that when you need assistance in my field you're not treated in the same manner you treated me in your field

Excellent service and extreme kindness shown to us by Nick. He is a real gent and we would have no hesitation in recommending or further purchases from him. Frances and Ken. Clenchwarton

Bought an Astra gtc from St Clements Cars and after 5 months broke down no drive, the driveshaft snapped in half. Won’t repair it says it’s wear and tear, luckily I have the backing from my finance company who will be sorting it and chasing nick at st Clements cars for the money. All nice when he wants your money but if it goes wrong doesn’t give a damn, doesn’t have a clue on the legality of what he needs to do as a motor dealer. He simply doesn’t have a viable business if this is how he reacts, rude and obnoxious on the phone with zero interest. I even offered to pay for fitting if he supplied the part but still no interest. Also didn’t mention when the car is clean you can see body filler all over the car so it’s deffinetly been crashed and repaired with no recording. Avoid. I suggest you have a good look through your requirements as a car dealer since you don’t have a clue what your doing. You will hear from my finance company very soon so get ready for the bill.