Cheesy sales tactics and a service department blagging it the best they can. Like being back in the 80's.

From the service manager to the mechanics, I don't think they have clue what they are doing. I suggest you stop Pissing customers off by messing up jobs and try to lie to people about what jobs needs to be done on their car. I brought the car in for a DSG gearbox issue, in which it took me 2 weeks to get the car back. The day after receiving the car back, i had to have it recovered and taken in as the garage and F**kep up my car and made it worst than when I brought it there in the 1st place. everything they tell me, i feel like it not the truth and they are covering something up in which i will find what it is make make them pay for it. Its not good to lie and try con people out of money for your own faults and then expect that people are going to be happy and walk away without asking any question. if i have a choice, i would never EVER show my face back in da dealership or recommend anyone to even buy a car or get your car worked on from this place. They thinks its going to stop here.......its only the beginning, Trust me. STAY CLEAR FROM THIS GARAGE IF YOU APPRECIATE YOU LIFE AND MENTAL HEALTH as all ive been doing is stressing and been in a dark place as all they do is chat poo

Picked car up from Stafford Volkwagon and it was dirty. In addition, i paid for the Autoglym finish and they only did half of it. Sytner disputed that but the evidence was obvious as the rear seats had bits and debris all over them. This resulted in 2 trips to go back. Then 10 months later i find the rear fan assembly was glued together - I know 100% that i did not do that and so the only people that could were VW Sytner. They of course refute that. But nonetheless i felt it was important to raise it, but i didn't expect them to fix it due to time lapsed, but no way was i letting it go without telling them (i did explain that to them). Surprisingly, they said 'We want to keep you in the business, so we can repair that FOC for you I’ve got the parts on order and they are coming'. You know what, i was happy - nice customer service, top marks. I left being told i would get a call from 'Jay’. A week goes, then 2 and then 3 but no call came (although they claim they rang 4 times). I rang them and left a message for Jay (Jay was not at his desk). Again, I was promised a call back, no call back. I rang again a week later, same promises, no call back. I tried a 3rd time...same. By the 4th (and this is now the 7th week) call i contacted them and asked for the Manager, Matt. I spoke with him and predictably (if not understandably) he defended Jay by countering that Jay had rang me, however, as I pointed out he never responded to the last 3 messages so, whether he did or did not is old news (he didn’t for avoidance of doubt)… he listened to issue and said, again “they [Sytner] could fix that; No problem, we will absorb that cost to keep you in the business”, I was surprised, but thought, fair play, once again great CS. Call closed and left with a promise of a call back to agree dates to return. Guess what? No call ever came back, so i rang him again - but this time - they are not sure they can do the repair. This time there's an inference i might have done it, did i not check when i bought it? …Well, i did, but on a 9-month-old car i don't forensically check every fan and clearly VW don't either – I cannot trust you to the point I need to forensically check a car myself, really *Alarm bells ringing. I contested it and expressed my unhappiness at being messed about. Call closed with Matt telling me he would go away and speak with Ryan (who is now head of, apparently) and call me back. Guess what? No call ever came back and that was 2 weeks ago. Absolutely the worst example of customer service i have ever seen. Dreadful. Start to finish. Still waiting, Matt. My advice is to avoid. Don’t do it. Yes, they will sweet talk you and make wonderful promises while you are paying but after that, its broken promises. I’ve only ever had this problem with Sytner VW. Audi & BMW are probably the options I’ll be heading to next. That said, I’ve got my eye on a Porsche as well so who knows, what I do know is I won’t ever go back to VW and I will warn everyone I meet.

Stafford Volkwagen are brilliant, we cannot rate them high enough, Simon Fisher, looked after us so well, with every attention to detail,He took time and great care, and with his calm reassuring manner made it a very pleasant experience

Had the MOT done on my Golf GTD at Stafford Volkswagen, brilliant service as always!

I have today had my car serviced at Volkswagen Stafford. I normally avoid dealerships because of high prices but as there were some recalls on my car I had to 'bite the bullet'. I say in the showroom and waited. During this a chap named 'Steve' ( surname not known) came over and explained the cause for my delay. He explained that there was a problem with a technical download concerning the radio. I told Steve that I'd had difficulty pairing my phone as well. Steve instantly sorted the phone problem and re-booked my car for the outstanding recall. He was helpful, explained everything in a manner that I understood and answered my questions. Pleasant bloke that made the experience worth while.

Had first service on my Tiguan at a very competitive price. Received video of work and car was valeted.I dealt with Leanne who was very friendly and professional.I could not fault the experience at Stafford Volkswagen.

Bought a nearly new golf but discovered it had defective tyres, flat spots. Had to take Case to Ombudsman as garage wouldn’t cover the full cost of replacement tyres.