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Lies, poor workmanship and now Staffordshire Triumph are withholding my refund after I rejected the bike and they collected it. Purchased a bike sight unseen thinking a main dealer might have high standards and quality workmanship… I was lied to by the sales staff and informed that it was serviced including an oil change, new battery and fork seals replaced. This wasn’t the case…the oil and battery was changed over a year ago for the previous owner and only one fork seal was replaced. The bike was advertised as only having a damaged seat cowl, but other fairings were also cracked, belly pan fixing broken and several loose fasteners. The front brake master cylinder was leaking and also the dust seal perished, never picked up in the MOT, PDI or service… I was offered £100 by the dealer to rectify the above issues, which I initially accepted (before I saw the workshop service sheets!) I then rejected the bike, which to be fair they accepted and came and collected the bike. Unfortunately 5 days after collected the bike I’m still without a refund, so I’ve had to go through the Triumph head office and citizens advise/trading standards to try and get this resolved. The service manager dealing with this has stopped responding to emails. If this doesn’t prompt a refund payment then I will have no option but to go through the small claims court to get my money back
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Always a very warm welcome from staff and owner at Staffordshire Triumph ,nothing is to much trouble and was a great experience when purchasing my new motorcycle. Keep up the good work we need more bike shops like these. Mike.
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Dropped my 16 year old sons moped off for a routine check over ready for his CBT test I told them what I wanted doing I was then contacted they told me there was a bit of play in the head bearings which I told them to replace he told me wasn't much play didn't need doing straight away but I said go ahead as it's my sons first bike took over a week to do as I was told they sent wrong part in I then called in today the bearings were still not replaced as I am there the new ones were being delivered he then told me it would be done today he then rang me back to day bike was done so I picked bike up and I rided it home there was still a lot of play in the steering so I go back to the garage they look again and tell me they hadn't put a rubber seal in so they replaced that while I was waiting I then look at my receipt they had charged me for things that hadn't been done which they couldn't explain why but was hit with a bill for £190.25 I have now got to take the bike to another garage and pay out as I don't want to put my son at risk and would not trust this company with a go kart I recommend anyone to avoid Staffordshire Triumph Ltd like the Plague.
Staffordshire Triumph Ltd is an Independent dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Staffordshire Triumph Ltd
525 High Street
Stoke-on-Trent
Stoke-on-Trent
ST6 5PB
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