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Sales was great, as a first time caravan owner they were very very helpful. Have an issue with the caravan now and after sales is difficult. The problem was sorted initially but it failed and they did not respond to my email. It says on their Facebook that the phones aren’t working and I have emailed and messages them on their Facebook page.
We bought a used caravan from Standish Caravans. Everybody was very helpful and friendly. When we collected the caravan had been cleaned and looked great. We were shown how everything works. Very good service
So after searching to country far and wide for an upgrade on our caravan we found what we thought was our dream van. a Swift High Style. they only problem was that it was a 3.5 hour journey away. so we decided to do our homework, checking out the van and of course the online reviews of Standish, everything seemed fine, so we made the call, which was followed by many more telephone conversations, which assured us we were making the right decision. on viewing the van everything seemed fine and we were assured all the necessary checks would be carried out before we made the journey again to collect. a week later we took our old van to Sandish as PX and collected the new to us(2012)Swift . as we were going on holiday the following week , we decided to get the van serviced by our local dealer. this is where the nightmare begins. we received a call from them advising the the van was structurally unsafe and they were surprised we made it back home in one piece along with this there were 23 other separate defects (admittedly some minimal) but as Standish had assured us that all the necessary checks had been done we were shocked. on calling Standish to advise, we were told to return the van for a refund and have our old part ex back (which might i add was advertised as DAMP FREE, which i know for sure it isn't) off we went to make to 7 hour round trip (which i know was our choice to go that far, but didn't think we would be doing it 3 times) on arrival at Standish the reception was very cold no one wanted to speak to us and no one even had the decency to even apologies. the situation was very tense. we hooked up our old van, but decided before we left to have a quick look inside. now take into consideration they had our part X for a week and they knew we were coming back to collect it part way though that week. they decided to help themselves to the fuse switch for the heater leaving live wires hanging out of the wall. when i looked out of the van strangely enough everyone had disappeared, so they knew what we were going to discover. i went and found the chap that sold us the van he seemed to act a little confused as is the switch seemed to have jumped out of the van all by its self. i was then told that they needed a switch for another van they were selling and a new one was on order, that they would send it to us when they received it and in the meantime just to wire the loss wires together, not to much of a fire hazard then... well folks that was 3 weeks ago now and still nothing, i have emailed and called, and was told that the person i needed to speak to was at a funeral ON A SATURDAY IN A PANDEMIC!!! REALLY. and to add insult the STRUCTURALLY UNSAFE SWIFT IS BACK UP FOR SALE, AND SOME POOR BUGGER IS GOING TO GET STUNG. NOTE TO STANDISH, IF YOU CHOSE TO RESPOND TO THIS AS YOU HAVE OTHERS CLAIMING YOU HAVE NO IDEA WHO I AM, I HAVE HAD PERMISSION FROM THE LOCAL DEALER WHERE I LIVE TO PUT ALL THE REPORTS FOR THE CARAVAN ON HERE ALONG WITH THE RECEIPTS. I WILL NOT BE RECOMMENDING YOU
Reviewer has confirmed their email address
Paul Stevenson in response to What a Nightmare
Hi Louise, Please get in touch with me, I may have bought this caravan after you.
We've just purchased our first motorhome from the team at Standish Caravans, we're very happy with the customer service which is probably the best you will find. Our vehicle was meticulously prepared for us to collect everything we asked to be sorted was done and our vehicle was spotlessly clean. Craig, Jimmy and Mark kept in touch to up date with work being carried out, our drivers seat needed a small repair where the part was difficult to find, but communication was excellent and we're very pleased with our motorhome which we feel was fairly priced. Thank you to the team at Standish Caravans we are happy to recommend you to anyone, so if you're looking for a caravan or motorhome we strongly recommend a visit.
I have purchased a number of caravans over the years, mainly from main dealers...although most transactions were acceptable, I always felt I was paying a premium for a level of service that wasn’t outstanding, and that I was just a sales figure to them...I was a little unsure when I first found Standish Caravans, their set up is small and basic, and I was nervous about handing over a substantial amount of money to a small time dealer !! But from placing a deposit and collecting the caravan I have been amazed by these guys !! They have gone out of there way to reassure me, answer my queries, and sell me a caravan in such a personal and caring manner that I have never experienced and puts main dealers to shame!...the caravan was wet vacuumed, handed over in detail, they sourced me a used mover...and when the caravan developed a fault on the fridge on my first outing, they let me drop it off on the way home on Sunday, and it was fixed by Tuesday !! It took 3wks for my last dealer to look at my van !! I’ve been around the block, no one is perfect, things can go wrong, but these guys are operating way above the standards of other dealers !
Reviewer has confirmed their email address
Recently purchased a used caravan from Standish Caravans. Found the experience very useful and positive. The owner (Anthony) and Mark were very helpful and appeared honest and trustworthy. I found the assistance of Mark particularly helpful in deciding which caravan was for me. Both men are friendly and are prepared to give time for prospective purchasers to give consideration to their requirements. I recommend this company without any reservations.
My wife and I visited the location with a little trepidation as we did not know what to expect,we looked around under no pressure and discussed at great length with Mark and then the owner Antony about vans ,what Standish were about etc and it was because of their manner,honesty and openness, we decided to buy from them,nothing was too much trouble etc. I recommend this company totally as we are complete novices to the caravan world but we are looking forward to completing after pre inspections etc and building a long standing relationship with Mark Antony etc over the coming years .thanks Ian Sheila Terry
Bought my caravan from here, no hard sell left to look around but told if we need help or had any questions just ask. My caravan has had a thourough check over and valated before I collect it. I was helped throughout the sale by Mark a charming friendly young man who was most helpful and informative. I called back to show my daughter my caravan and he remembered my name. He was just as friendly and attentive as he was before we bought the caravan. I would not hesitate to recommend Standish caravans to anyone, it is well worth a look for value and service
Standish Caravans Ltd is an Independent dealership that is based in Wigan. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Standish Caravans Ltd
Rear of 82a Preston Road
Wigan
Greater Manchester
WN6 0HS
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