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Just bought a skoda fabia 1.6 tdi Mark was very helpful and great to deal with many thanks
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AA affiliated useless. Autoboxfault. 3k to fix took finance co warranty 6 months of arguing to fix but i had to pay half. Put me in debt so car got repossesed. Final straw.
Got our last 2 cars from here, went back because we had such a great experience both buying and owning our first one - and even part ex’d it back! Mark is really helpful and friendly, prices are very fair and we’re now the proud owners of another great motor. A few very bitter and misguided-sounding reviews on here. Don’t forget, if you’re buying a second hand car from anywhere, there’s always an element of risk to you. The car you’re buying is old, so don’t expect everything to be like brand new, and when it isn’t, don’t immediately blame the dealer. A dealer is a businessman, not your best mate, and if they spent all day listing all the reasons why you shouldn’t buy their cars, they wouldn’t be in business long. Someone mentioned that you should take his cars for a check up straight after buying - obviously, you should take ANY second hand car for a check up straight after buying if you value your consumer rights. With our first car, we had a minor fault which we went back to Mark about within a week - he was great about it and he got it fixed no questions asked. We then owned the car for over 4 years and had absolutely no issues with it. When I was in the market for another (bigger boot as the family is expanding), this place was the first and only place I looked. You go back to a dealer you trust. Would recommend anyone to buy a car from here.
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Heads up for people out there - If you minus his ‘good’ reviews off family & friends, and calculate the true bad reviews you get the correct BAD score on all platforms. Just check out trust pilot, Facebook, google etc. Take off the same friends & family again and you see the truth of the bad company this really is, read the true real life reviews off people who have had bad experiences and scammed with this business and other businesses they associate with. And see the business for what it truly is.
Reviewer has confirmed their email address
I could write paragraphs on how bad my experience with Staverton Cars (mark!). but I'll keep it simple. Our 'clean' mot was somehow missing 5 mot failures and 4 advisories along with multiple other electrical issues with the car, Mark is reluctant to abide by any consumer rights and pretends to cooperate and leaves you with absolutely nothing but a car thats good for scrap. If you decide to buy a car from here, take it straight to a garage for a check over.
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On the face of it Mark seems like a rare genuine honest sales man but in reality he's just another lowlife who is willing to screw people over for money. Mark does sell good quality used cars (we know because we sold him ours) BUT he also sells absolutely bags of rust that are falling apart! We know because we sadly brought one. Strangely the car we brought came with a new clean mot, however there were 5 mot fails and 4 advisories 'accidentally' missing, turns out we aren't the first people to have this experience with Staverton Cars. We have reported him to DVSA and trading standards. Marks cars come with a warranty - just look at the reviews for warranties2000 on google to see how that will go (and whilst your at it check out all the extra reviews available for staverton cars). Mark is an AA trusted dealer - this means and covers you for nothing. Their service if things do go wrong is that they can only advise him, and when they see him screwing customers over ignoring consumer law they don't remove him from being a trusted dealer they just agree that you are best off taking him to court. We have 2 disabled children, 1 of which hasn't been able to get to school and despite there being multiple faults inside and outside of the 30days (day 35 for the rest!!!) Mark couldn't care less for consumer rights, he just gets a wannabe lawyer from warranties2000 to pretend they are trying to cooperate.
Reviewer has confirmed their email address
Avoid this company, sold defective car , would not return emails and phone calls , Tooks 5 weeks to get money back, after involving trading standards and dvsa
Brought a car in December. An issue arose with the alarm. Instantly Mark was on the case trying to fix the issue. Replaced several parts without me having a spend a penny. Very happy. Mark goes above and beyond to make customers happy. Would highly recommend.
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Purchased a car with pre existing fault, Head gasket/engine block. confirmed by 2 engineers. Staverton Cars refused to repair replace or refund the vehicle insisting I had to pay to have it put back together and transported back to him, Now over £4000.00 out of pocket.
Reviewer has confirmed their email address
Staverton Cars is an Independent dealership that is based in Cheltenham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Staverton Cars
Gloucester Road
Cheltenham
Gloucestershire
GL51 0TF
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