Eric G, May 2021
"Excellent good will gesture"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We purchased a used car from Steels in June for our daughter who is learning to drive. Because of Covid and the unavailability of driving lessons it hadn’t done many miles before we took it in for its MOT almost a year after purchase. Unfortunately the water pump blew. Despite it being almost 9 months beyond its 3 month warranty, Steels, when informed didn’t hesitate in volunteering to fix the issue for free. A great example of a good will gesture despite no legal obligation to do so.
5 stars to Steels - thank you.
+1 Found this review helpful
Fiona, December 2020
"Fantastic help and service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
23rd December at 7am my son was told by RAC that he needed a new engine. He was stuck in Worcester working for a supermarket at the busiest time of year, we couldn't hire a car as all booked out for xmas and needed to get to work again the following day. I saw the fiesta on facebook market place and knew it would be perfect. From the first phone call with Tracy to all my dealing with Simon, they made what looked like the impossible happen. By late morning the sale was completed and despite having Christmas eve off work, Simon met my son at 8am so he could pick up the car. Without this fantastic service I'm not sure what we would have done. I would thoroughly recommend Steels for the excellent service they provide
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Mary B, August 2020
"Disappointed "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been a loyal customer of Steels ( 3 cars bought now) and rang with an issue this morning
Felt they were totally dismissive and not at all helpful , very disappointed at this as have always thought they had provided good service.
+1 Found this review helpful
James R, November 2019
"Strongly Recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
To Whom It May Concern:
(Steels of Hereford)
I have been buying cars from Steels of Hereford for about 30 years now and always been impressed by the professionalism in all departments from sales, service and most of all aftersales care. This service is very rare these days although I now live in Cardiff I will not deal with any other firm than Steels.
I have now acquired another used car from them this month despite all the car sales around Cardiff I could choose from its worth the journey to Hereford. The reassurance that I will always be treated with excellent service even after buying your car.
It is my pleasure to strongly recommend the Management and team from Steels of Hereford.
Sincerely,
James Rooke
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Sam D, May 2019
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a mercedes from Steels of Hereford and the car came with a warranty of 3 months. During this time it came to light that there had been a few issues with the car, Jason was great and the service was top class to rectify the issues.
Thanks Sam
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Alice, August 2018
"Amazing customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The manager at Steels Honda has done above and beyond to help me following a part going wrong on a used car I brought in the month. He was genuine, kind and fantastic. He sorted the issue for me straight away at my convenience and I couldn’t have asked for anything better considering the nightmare of something going wrong with a car. He honoured customer rights and I’m extremely happy in the way he dealt with it all. Kindest regards to all at Steels Hereford, I understand why you are a reputable garage! Fantastic service!
Alice falvey
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