Bought my first car from Steve Durkin’s a couple of years ago! It’s still going strong - thought the customer service back then was fantastic, and they went above and beyond. Price was great especially given the car had done very little mileage (still hasn’t got many miles on the clock now)

Poor customer service from Steve Durkin Vehicle Services. Moved and didn't get in touch didn't send a reminder about my free service maybe if it wasn't free they would have reminded me they take your money and don't care.

I bought a car from Steve Durkin Vehicle Services, a Mondeo 18000 miles on the clock, got told i would get 3 months warranty with this vehicle i also told them that it was being used as a taxi after a little over 2 months had a problem with the engine got told that because its a taxi basically not interested after discussing the issue they said to bring the car back so they can look at it i live over 350 miles away and they new i wasnt gonna bring it back so they have lied about my warranty and i wouldn't buy from them again unless you live in the same area been treated poorly by durkins. as a taxi driver i have bought dozens of cars and every time i tell them its a taxi they always give me 3 months warranty been lied too and not a happy customer.

Well where do I start. We purchased a brand new Ssang Yong Turismo Elx for a deal of £28k in January 2016, which at the time I thought it was a fair deal for what we were getting. WRONG We have had nothing but issue after issue and it's already been back to the dealership on 5 separate occasions, bare in mind its a 3 hour round trip, and on the last occasion I refused to spend any more time and money going back over, as I shouldn't have to do this for a brand new car, he did kindly bring me the vehicle back to us at their expense, but this time with a rear puncture, you couldn't really make this up. 1) The vehicle has excessive road noise, and it's like driving with the windows down, and according to Steve Durkin himself, he kindly informed my wife months after we bought the car that they are actually prone to road noise, so why wasn't we informed of this prior to the purchase. 2) Rear seats constantly rattle, again they think this is totally acceptable. 3) Excessive engine noise especially when stationary. 4) Car now losing oil 5) Car doesn't hold on inclines when in drive as it;s a automatic, it free wheels backwards and then stalls. 6) Engine management light keeps coming on for no reason, and that puts the car into limp mode. 7) The global assistance light comes on when it feels like it. As we are at the end of out tether with this, and under the consumer rights act 2015 we have exercised our final rights which is to reject the vehicle, so which is not adhered to as yet, and Steve Durkin has called me a "Nasty Little Man" and a "Coward", this is all on email directly from himself. So not only his he getting very personal he has no respect for legislation's put in place to protect the consumer.