I want to recount a deeply troubling experience I had during a car purchase in Luton, particularly involving salesman Zeshan Hanif. Despite his assurances of a warranty, I encountered a significant engine issue less than three months after purchasing the vehicle. However, Zeshan was nowhere to be found when I tried to contact him. He consistently ignored my calls and claimed he was unavailable, blatantly evading responsibility for addressing the problem. As the situation escalated, it became increasingly evident that this wasn't just a case of poor customer service, but potentially criminal behavior on Zeshan's part. His refusal to acknowledge the issue and his persistent avoidance of responsibility raised serious concerns about his integrity. Adding to the distress was Luton Toyota's assurance that they had thoroughly inspected the car before handing it over. However, it became clear that multiple issues had been overlooked or ignored. On the day of picking up the car, several issues arose, yet the salesperson did not address any of them and instead pressured us to pay the balance immediately, prioritizing payment over addressing the issues at hand. When I sought help from Luton Toyota, hoping they would honor the promised warranty, they shockingly refused, claiming there was no service agreement in place. This blatant disregard for their obligations left me feeling betrayed and vulnerable. This entire ordeal has left me deeply dissatisfied and shaken. I sincerely hope that authorities will conduct a thorough investigation into this matter and that justice will be served. I implore Luton Toyota to respond promptly; otherwise, I will be left with no choice but to take further action.

First of all let me thank Mr Mohammed, Mr Has and the sales team for their excellent team work, expertise advice about the best car suitable for me and my wife to purchase and best part exchange deal they can offer. They a very honest, experienced and very friendly and go out of their way to help us. This is our 4th Toyota we purchased from Steven Eagell Toyota Luton and will not hesitate to recommend anyone who's planing to buy a new or a used car in the future. We love the Yaris cross we purchased, such a nice car to drive, very smart and very economical Finally, you are the very best. Once again. Thank you. Jayath Ganegama

I had a great experience at Toyota Luton. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. They really matched my needs and budget. I highly recommend this dealership.

Was taken care of by Isham. Great customer service and patience with clients.

From the very beginning Zeeshan explained the details of the Yaris hybrid and patiently talked us through our options for financing. We purchased the car and were extremely satisfied with the service. Well done Steven Eagell, Luton.

Thank you very much Isham very professional service, strong 5 stars.

Excellent service for the second time would recommend for any one buying a new car