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30 reviews from our car dealer reviews community
Leave a review for Stoke Audi
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30 reviews from our car dealer reviews community

Leave a review for Stoke Audi
Leave a review
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"Perfect Audi A1 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my Audi A1, its such a lovely little car and I really love driving it. You definitely can't miss me either, its bright yellow, I've never had a car this 'out there' but I absolutely love it.

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Sharon from Stoke Audi in response to Perfect Audi A1

Good Afternoon Debbie, Thank you for your 5 star review. We are thrilled you are enjoying driving your yellow A1,Thank you so much for your business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Fantastic customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

During my experience of buying my A1 Alex was exceptional, he made the whole process easy, simple and enjoyable. He was patience and let me take my time looking at the car and going through the documents. A great service and very thorough buying experience

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Sharon from Stoke Audi in response to Fantastic customer service

Good afternoon Marie, Thank you for 5 star review . We are thrilled to read you had an amazing customer journey with Alex at Stoke Audi. Thank you so much for your business and we hope you are enjoying your new car . Sharon - Swansway Motor Group

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"10 out of 10 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

10 out of 10 for Alex great guy!

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Sharon from Stoke Audi in response to 10 out of 10

Good Afternoon Oliver, Thank you for your 5 star review. We will cascade your 10 out of 10 feedback to Alex as they will be pleased to hear from you. Thank you so much for your business and we look forwarding to welcoming you back in the future. Sharon - Swansway Motor Group

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"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm happy with the work they did on my car, nice bunch of guys, everybody was sound. Really professional and on the ball. No issues at all.... see you again soon.

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Sharon from Stoke Audi in response to Brilliant

Good Afternoon Jamie , Thank you for your 5 star review. It is kind of you to share your thoughts on -line about our Stoke Audi Aftersales team . Thank you for your business and we look forward to seeing you again. Sharon - Swansway Motor Group

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"Delighted "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We was delighted with the service. Extra care was taken and we appreciate the efforts made to ensure we was very happy.

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Sharon from Stoke Audi in response to Delighted

Good Afternoon John and Linda , Thank you for your 5 star review . It is very kind of you to recognise that the Team at Stoke Audi have taken extra care to look after you both . Your kind words are very appreciated. Thank you so much for your business Sharon - Swansway Motor Group

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"Not missed a beat "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took my Q2 for its annual service recently, I took it slightly early this year as we had planned a trip to Scotland in the car and wanted it all checked over and on its top form for the trip! We have done 1200 miles and its treated us very well, its not missed a beat. Everything was great dealing with the team and I look forward to dealing with again the next time round.

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Sharon from Stoke Audi in response to Not missed a beat

Good Afternoon James, Thank you for your 5 star review. We hope you had a good trip up to Scotland in your Q2, We are delighted that the team at Stoke Audi are looking after you and your vehicle. Thank you so much for your business and we look forward to welcoming you back in the future . Sharon -Swansway Motor Group

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"5 star service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased with the experience of using Stoke Audi and would recommend this to other car users.

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Sharon from Stoke Audi in response to 5 star service

Good afternoon Mr A, Thank you for your 5 star review . We are delighted to read you have received a great customer experience with our Stoke Audi Team . Thank you so much for your business and recommending us to other car users . Sharon - Swansway Motor Group

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"Always use Stoke Audi"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've had my Audi TT for 6 years now and I've always used Stoke Audi to service it, the service, as always is excellent, timescales always met, everything is bang on. Excellent customer service on every occasion, I do normally like to give feedback for room for important, but I couldn't pick a single thing everything is as expected and more.

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Sharon from Stoke Audi in response to Always use Stoke Audi

Good Afternoon Adrian, Thank you for your 5 star review. We are thrilled to read your loyalty to Stoke Audi and that you have received great service over this period . Thank you so much for your loyal business. Sharon - Swansway Motor Group

"Audi Q7 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased Audi Q7. At Stoke Audi very happy with the purchase and the service I received from Stoke Audi and Nick Porter the sale man.

"Bad customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not helpful paid a lot of money same problem still not fixed paid a lot of money

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+3 Found this review helpful
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Dealership Information

Stoke Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews4.8 out of 5 stars — Rated Excellent
Excellent
28
Very Good
1
Average
0
Poor
0
Terrible
1

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    Contact Information

    Address

    Stoke Audi
    Stanley Matthews Way
    Stoke-on-Trent
    Stoke-on-Trent
    ST4 4DD

    Get in touch

    01782 488199
    https://www.swanswaygarages.com/audi/contact-us/stoke/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    93%
    Percent of reviews responded to by this dealer

    Additional Information About Stoke Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Stoke Audi
    VAT Number: 823 8072 33


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