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My buying experience with stonacre ackworth doncaster was horrible and horrid experience of lifetime which has been extended to unlimited time length.The management at this branch a bunch of cowboys who run this place a bureaucracy articulated entity where a layman voice and customer opinion of no value or any regard. A continuous complaining to branch and even to head office resulted in complete disregard to an obvious complaint. Vehicle has been sold to customer (me) deliberately withholding information, being willingly withholding information with intention to misleading the customer(me), masking very apparent faults by method of deception, withholding information even requested many times before purchase , making wrong claims about good condition of vehicle just to process the transaction. After the purchase when faults has been reported to General Manager ( Fraser Burns ) at ackworth stoneace pontefract , customer (me) has been threatened with hostile and deliberately frightening quality of manner that it’s customer(me) fault and nothing can be done or offered to resolve the issue, attitude was appalling , shifting the blame on customer(me) for the horrible smell in car which was masked by spraying with deodorant at time of sale, not offering any help or way out or even withholding any kind of helpful assistance which customers can seek after the purchase in case of customer not happy with transaction
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The salesman Kevin is brilliant - He is very helpful, explained everything very clearly and made the process to buy my new car very easy. This is the second car I have purchased from Kevin at Stoneacre and have received the same excellent service each time. The aftercare service provided is also spot on. Top notch service from start to finish.
I would recommend Stoneacre Ackworth to friends and family because the professional way that we were treated. The care we received from choosing a car to financing it and driving it away was impeccable. We would like to thank Kevin who was knowledgable, friendly and honest. Love the car too.
Reviewer has confirmed their email address
Just bought a new Suzuki Swift from David at Stoneacre Ackworth, a courteous young man, who gave helpful and efficient service from start to finish. Explained every step very clearly and made my part exchange very easy. Also, not to forget the ladies who welcomed me into showroom who were very pleasant and friendly. A good experience all round.
No wonder I've bought my 6 last cars from Stoneacre Ackworth. Fantastic service from start to finish, always leave with what I went in for and more! 5*
We were met by Theresa who was very helpful without being pushy, she’s a brilliant asset to the team . Matty the sales exec is professional and found exactly what we were looking for , in fact the whole team have provided an excellent experience and service in purchasing our car , we found them to be the warmest and would recommend them as a first port of call when looking to buy ...... Thanks Stoneacre.
Reviewer has confirmed their email address
we have been a customer with the stoneacre ackworth branch for many year and I have can not thank them enough for there top service .I would like to thank kevin and Adrian for there help .everyone was so welcoming from the ladies, to the young apprentice who dealt with us.
GOOD FRIENDLY HELPFUL STAFF, HAVE RECOMMENDED TO FAMILY AND FRIENDS, ALL BEEN MORE THAN HAPPY WITH PURCHASES. NICE COFFEE TOO. D & P LIGHTOWLER
Reviewer has confirmed their email address
Adam from Stoneacre Ackworth in response to ALWAYS GREAT SERVICE
Hi, thank you for taking the time to review Stoneacre Ackworth. We're thrilled to learn that you had a positive experience and hope you will recommend Stoneacre to friends and family. Thank you again, all the best and Happy Motoring! AC ^ Stoneacre Head Office
We bought our Suzuki Ignis a few months ago from Stoneacre Suzuki in Ackworth. The sales man who dealt with us was superb and gave us time to think. It was no hard sell. The car is a fun car to drive and one is of the best small cars my wife and I have driven.
Stoneacre Ackworth is an Franchise dealership that is based in Pontefract. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Stoneacre Ackworth
Doncaster Road
Pontefract
West Yorkshire
WF7 7DB
01977 883021
http://www.stoneacre.co.uk/dealership/stoneacre-ackworth/
Mon | 08:30 - 19:00 |
Tue | 08:30 - 19:00 |
Wed | 08:30 - 19:00 |
Thu | 08:30 - 19:00 |
Fri | 08:30 - 19:00 |
Sat | 08:30 - 17:00 |
Sun | 10:30 - 16:30 |
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