My partner bought car off these they told her it hadn’t been prepped so no work done she needed car asap so she got it in couple days and it hadn’t to go back for mot and valet we contacted them with faults and rust on wings and rear arch they said they will look at it when mot gets done they refused to repair wings as they said it was like that when we viewed it they have no customer service and cars are from auctions

I can't thank Andy Donnelly enough for his excellent service! He was very friendly showed patience and understanding of my needs for the right car, due to my age. I felt no pressure to buy just genuine concern I was happy with my choice. Excellent salesperson. Thank you so much!!

Bought a brand new hyundai tucson ( £33.000),picked the car up from Durham ,was told it was taxed for 3 months,it wasn't,didn't even get a set of floor mat's,had to purchase them myself from hyundai (£70),was told they were extra,asked to speak to management,still waiting for a call back,absolutely appalling after sales service,would never recommend these to anyone,

I purchased my third Kia Sorento in 17 years from Stoneacre Durham last Friday. Richard and Paul’s knowledge and support was outstanding- the whole process was seamless from start to finish. Nothing is ever too much trouble for these two people - the whole experience was fabulous. Many thanks

Excellent service, friendly helpful informative staff, excellent communication throughout, full instruction of dashboard and features given, overall an excellent experience Thank you Paul and Sam

Had the pleasure of meeting Louise at stoneacre showroom Durham She was absolutely lovely so helpful and efficient and very easy to talk to Would definitely speak to Louise next time I am buying a car Thank you

Visited the garage five times, always only one member of staff on sales . Couldn’t guarantee a price on my trade in due to a wait of one year for the vehicle I wanted. All other garages I visited (and I mean a lot) all guaranteed me a price on my car. On collecting a new car for a relative, there was no presentation, no cover over the car in the showroom and car was just parked between other cars on the lot. For a person that’s spent a lot of money and excited for their new purchase, was a real kick in the teeth. From previous visits I had noticed buy a car and get a bottle of wine (wow), but neither that or a cup of coffee was ever offered. It’s a shame Kia’s new range of nice new vehicles are hampered with poor dealerships that get a bad name. They have a long way to go to keep up with other manufacturers showrooms. How other reviews have given a high score, I don’t know. Probably they haven’t visited high end dealerships offering vehicles at similar prices. I buy a new vehicle every two years, unfortunately I won’t be setting foot at Stoneacre Durham unless someone steps in to give it a good overhaul. I don’t just give poor reviews , I also give good reports when needed!