Ordered a Volvo XC40 B4 Plus, Reg: YB74 XCC in Fjord Blue from Volvo Stoneacre in Harrogate on the Motability scheme. I found their customer service and support extremely lacking. No updates and regularly failed to get back in touch with updates when requested. When the car arrived unexpectedly, we were told that the car was here with no forewarning, and we had to pick it up on an arranged date or there was a £150 payment to be made of some description. The car they supplied had issues regarding it not accepting a software update so that it could be driven away. The dealer registered the new keeper details of the vehicle before it was fit for use on the road, and when we intimated that we were considering walking away from the vehicle we were told the vehicle was ready for collection. When we visited the dealership for collection I spoke to the manager, and he said he was new there and was aware of some of an old school element in the dealership and he was going to turn it around. After pairing the mobile phone to the car at the pickup point, going back inside paying the deposit, and inputting the pin code into the lease agreement, which meant the deal was sealed, they told us 10 minutes later the car was still faulty and would have to be left with them, claiming they would deliver it to us in two days when it was repaired. After one day we called for an update only to be told they were busy and would call back, but they never did. On the second day of waiting in all day for the car to be delivered we heard nothing from them. We contacted Motability to register our concerns with the dealership and after they contacted them, they were told it still wasn’t repaired. At this stage no effort had been made by the garage to keep us updated, even after the conversation with the manager who was full of polished promises. The dealership refused to accept any blame for this which meant that we were either looking at sitting and waiting for a car with deep issues or walking away and paying some money to sever the arrangement. Two weeks later they were still apparently trying to repair the vehicle. No courtesy vehicle was offered at any time to us. Fortunately, due to the repeated failings to repair the vehicle we were able to remove ourselves from this situation with the support from Motability. My question is this. Why did the dealership allow us to pay a deposit and input a pin number into the computer to finalise a deal on a vehicle that they knew was still faulty, but failed to tell us it was until we had committed ourselves. As we inputted the pin number, they said we would be driving away in a shiny new car, which was clearly not going to happen at that stage, unknown to us. They admitted afterwards that when pairing the phone, they knew it was still faulty. It is at that stage that they should have held off, so did they say nothing to secure the lease because they did not want to end up with a vehicle on their hands that was registered to someone with no taker. I cannot think of any other scenario. Every aspect of this experience proved negative, highly questionable and deeply concerning, and we are fortunate to have been able to walk away from them, never to return I may add.

I would like to give a 5* excellent review to Troy Hayward at Stoneacre Mazda in Harrogate. I recently bought a Mazda CX30 and it required its first service. Troy Hayward dealt patiently with me, as I was unfamiliar with all the car's specifications. A well mannered and professional young man, he answered all my questions comprehensively. He went over and above his remit, by finding time to fit locking wheel nuts on my car. The service was done efficiently and Troy talked me through the inspection criteria, invoice and gave sound advice on maintenance. He came out to the vehicle to answer further queries about the car. Two other employees, Dave and Marcus, also joined him to explain in more detail the finer points of the model. The time, care and attention given to me by Troy, in particular, and his colleagues at Stoneacre Mazda, Harrogate, on this first service, was superb! I highly recommend them and will be using them in the future.

Just had my car serviced very informative and helpful all questions answered with useful information going forward with my vehicle .looked after me well .Thanks guys. Highly recommended 👌

Matt put himself out to find and deliver an XC40 for me in a couple of days. Very happy to recommend this garage.

This started with a phone call from me to Stephen. I told him what car I was wanting a CX5. Mentioned the car I wanted to trade in. I cannot not fault Stephen at all,he was honest and did everything he said he would do. I also got a fair price on my trade in. I will certainly recommend and use Stoneacre Harrogate again. Andy

1st car from this dealer i am very happy with the mazda 3 and had great service, big thank you to Anish for looking after me

Good service when I eventually found somewhere to park

Poor workmanship bad customer service do not buy a transit from Ford nothing but problems

Malcom was brilliant. He spent ages with us meeting our complicated requirements and meeting all our needs. A good listener, caring, with empathy and was very thorough in teaching us all the new technologies and took us out for a trial drive making sure, we were entirely calm and happy with this fairly new hybrid. He was an absolute angel. We felt very well looked after indeed. He was a star.

I find it really strange to read negative reviews about Stoneacre Harrogate - I've had really bad experiences with the Stoneacre in Thirsk, but this one has been exemplary for me. I've purchased 2 Mazda 3's (2019 and 2022) and found both Stoneacre (and the cars) to be brilliant from sales through to aftercare. I've not had a single interaction that I could say was negative. All the servicing has been done through them and I found the work to be good, communication to be prompt, and not a single hiccup.