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20 reviews from our car dealer reviews community
Leave a review for Stoneacre Hull
Leave a review

20 reviews from our car dealer reviews community

Leave a review for Stoneacre Hull
Leave a review
"Car trade in "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited this weekend,we were very impressed and would definitely recommend to anyone ..our sales man Ollie was friendly and the service he provided was excellent. The whole process from start to finish was 10/10

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"Shocking"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They cancelled the curtesy car insurance without telling us leaving us to drive an uninsured car around for the weekend. Embarrassing really Minimum effort to fix q basic problem with our cad after we bought the warranty. The car they sold us is a shed

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+0 Found this review helpful
"Totally disgusting after care service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beware when purchasing a car from Stoneacre in Hull they will try and sell you a 3 year car service plan. You are under the illusion that you are buying just that, 3 services on your car. It is a total con, your pay for 3 services but then when you book it in for the 3rd service they make you pay for it and argue their case. Feel totally ripped off and will never ever deal with them again. Terrible after care.

"Louis was excellent as always "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from start to finish a fantastic team athe stoneacre hull and special thank you to louis again going out of his way to make sure I got the right deal and car

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+0 Found this review helpful
"Thanks to Louis"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Earlier this year we took my nephew to Stoneacre Hull to look for a car and yesterday we picked up our new car. On both these occasions we dealt with Louis. He is a very pleasant young man and has been extremely helpful and professional. If I am ever asked to recommend, I will certainly point people towards contacting Louis.

"Terrible Customer Service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Suzuki Swift from Stoneacre Hull. Had nothing but trouble. Work to vehicle not done as part of deal despite having it written down. No replies to emails. Staff do not want to put you through to a Manager. Still no vehicle handbook despite numerous requests. Only giving 1 star as 0 is not an option.

"excellent customer service throughout"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having already purchased my car last year from Stoneacre Hull the staff could not do enough to make it a simple and easy way to buy my second car nothing is ever too much for them (Louis in sales dept always goes that extra mile to make sure everything is 100% even weeks later after purchasing this will be the only place I will buy from now as you cannot get anymore better than 100%.

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+0 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stoneacre Hull is a very good dealership.. excellent communication, friendly and warm welcoming! Will recommend.

AC from Stoneacre Hull in response to Great service

Hi Danielle! Thank you so much for the 5* review of Stoneacre Hull, we really appreciate it! ^AC @ Stoneacre Head Office

"An enjoyable buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to thank all the staff from salesman Lewis G to the Manager for the pleasant buying experience. Everyone at Stoneacre Hull were efficient and patient with me.

AC from Stoneacre Hull in response to An enjoyable buying experience

Hi Keith! Thank you so much for the 5* review of Stoneacre Hull, we really appreciate it! ^AC @ Stoneacre Head Office

"Third time unlucky"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the 3rd swift I've bought from Stoneacre Hull since 2005 and the one thing their good at is been incompetent.

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Dealership Information

Stoneacre Hull is an Franchise dealership that is based in Hull. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews3.9 out of 5 stars — Rated Very Good
Excellent
14
Very Good
0
Average
1
Poor
1
Terrible
4

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  • Contact Information

    Address

    Stoneacre Hull
    Clarence Street
    Hull
    Kingston upon Hull
    HU9 1DH

    Get in touch

    01482409162
    http://www.stoneacre.co.uk/dealership/stoneacre-hull/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Hull

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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