Good afternoon I would like to make a formal complaint against the service I received from Volvo in Lincoln. My partner and I went into Volvo this morning to look at buying a Volvo XC40 which was a big deal for me as I would have been moving away from having Audi. We got a quote which we were happy with, we added the extras that I didn’t have on my Audi and as we were buying again from new I wanted a couple of extras. One of your service man who would be putting the final quote together came to speak to my partner and I asking why we we wanted to know why we were asking for a rough quote on the Audi. His opening line was “ anyone one can get a quote for your car by using one of these” (showing us his mobile phone) not very appropriate. Then he said to us “can I “CHALLENGE” you as to why you are putting all these extras onto your car when, you have a STANDARD Audi Q3 Black addition” Why do you want leather seats when your Audi only has material seats? Really does he have a right to question why I wanted leather seats in the new car. I found this very rude, insulting and disrespectful to both my partner and I. One we should never have been questioned why we had added the extras onto the new car, as this was our decision. Plus he didn’t know our finance situation and this him questioning us was humiliating. I have always bought new cars and added to what I have. He said maybe I used the wrong word, and tried to apologise when the damage had been done by insulting us and then degrading the car I already had. I will never ever buy a car from Stoneache Lincoln ever and I will be letting friends and family know how we have been treated by this gentleman. I would recommend that he needs further customer service training. I’m very disgusted by his attitude and his hurtful and disrespectful comments. No one should be CHALLENGE as to where we wanted the car with extras that we wanted and would be buying. Regards

Went to view new Volvo today and not impressed with sales person who really wasn't interested in showing us around the car we liked, not even move it to try air suspension for disabled wife which was on a slope! We were going to purchase outright, but it seems not really bothered in selling cars? Not happy with Stoneare Volvo in Lincoln.

Very happy with the guys at Stoneacre Volvo Lincoln, especially Daniel, he was patient and helpful, as were they all, our first buy from a dealership, and we love the car (Kia Sportage) thanks to everyone who took us through the transaction.

I just want to say a big thank you to Nigel. Jed and Brett for being so amazing and helpful. It was My first time into stoneacre lincoln Volvo and with the amazing customer service l received l will be telling all my friends and family about this wonderful experience. I drove away a very happy and satisfied lady. Thanks again.

Excellent experience at Stoneacre Volvo in Lincoln. Our salesman was named Christian. He was so helpful attentive and informative. Would recommend this Lincoln showroom.

James Mcloughlin of Lincoln. I ordered a car through the motability scheme on the 22 December 2016 I was not able to test drive the model I choose as one was Not available on the day so I made it clear I wanted to do a long test drive before I received the ordered car in mid March 17 having waited 5 weeks I rang Volvo Lincoln good news a Volvo XC60 would be available for the test drive the next day being 01-20-17. I went along at the agreed time signed the docs and of I went within seconds I saw flagged up on the nav info screen low on fuel which after 50mt was quite a shock I returned to Lincoln Volvo to be told that they had put in £10 of fuel and all would be well so they put only £10 worth in a demo car? I was told they would put more in but I said I will leave it and left so I have not test driven a £40.000. Demo car as Volvo Lincoln are so mean cheap and is run more on the lines of a back street garage. I have bought many cars new in my life time not on HP or through motability. So I know that if you're a buyer not on motability the service is much different as received as a buyer on motability so I can buy a car through the scheme but test drive a demo that's telling you to fill up before the demo gets of the ground is just cheap does not instill any none what's ever confidence would not give a one star if it was possible none would be give.

I have called Stoneacre Volvo three times during the last month to ask them about updating the Sat Nav on my Volvo. Each time I have been told they will call me back, each time they have failed to do so. I called Volvo Customer services who apologised and advised they would speak to the dealer and get the them to call me: I am still waiting (it's been a whole month since my initial call). 4 attempts at trying to give them my custom in a month with no success. Clearly this dealership does not value or respect customers therefore they will NEVER see a single penny of my money. I will take my business elsewhere.