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Leave a review for Stoneacre Peterborough Forty Acre Road
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7 reviews from our car dealer reviews community

Leave a review for Stoneacre Peterborough Forty Acre Road
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"Poor"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could give Stoneacre Boongate Peterborough a Zero Rating I would. We purchased a used Ford KUGA Car in Frozen White from them on the 8th Sept 2023. It had one previous owner, low mileage and seemed in good condition apart from the odd stone chip here & there which you would expect. To cut a long story short. After a week while washing the car, I noticed Dents on the bodywork. I reported this to them by telephone & email, explaining I was not happy. I gave them a quote to repair the Damage which came to £1000.00. But they weren’t interested or willing to come to any some sort of agreement. I have been arguing the case ever since. I took the Car to Fords and asked them to consider a Trade in. The sales guy said this is in good condition isn’t it I said look again. I pointed out the Damage and they couldn’t believe what they saw between 35-50 Dents across the bonnet & Roof. Albeit shallow dents that you only see under certain light conditions, that my repair guy said had been caused by Hail. Ford said with this sort of Damage they could only offer £16000.00. Making me £4695.00 out of pocket. Finally it’s the old story of the Used Car Salesman. Once they’ve got your money & you’ve signed on the dotted line albeit electronically. Your screwed!! I expected a lot better from this Company. Had they been willing to come to some sort of agreement regarding the damage. I would of consider giving them a better rating! But I will not be recommending them to anybody in the future. it’s a disgrace! Ps Perhaps the Stoneacre CEO would like to comment on this?

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+0 Found this review helpful
"Avoid like the plague!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

New car sent into body shop for a repair to the rear hatch. Returned with a dent in the passenger door. First service did not fill screen wash and left oil cap off! Don’t worry though, the Suzuki customer charter on the show room wall says the technicians are Suzuki trained Head office customer service was dreadful, I have now written to their MD and there quality registrar. Lack of ownership, poor attention to detail!

"Car purchase "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi to all potential car buyers, got car from stoneacre ,car perfect but bombarded with calls from head office about different items took out 5 year warranty on mechanical and electrical items only to find this was only valid if you have your car serviced in house ,after much stress in only 3 days thought sod this I have a 14 day get out clause,NO YOU DONT you have a 14 day financial get out you can’t return the car ,stoneacre will not take the vehicle back please think long and hard and get everything in order before you sign you life away . Worst experience I had in a very long time

"Utterly dismal."
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drove 164 miles to a pre-booked viewing of a Alfa Romeo Giulia Veloce. Upon arrival found a sorry looking travel stained unprepared vehicle awaiting me. If it wasn't for my other insisting we at least drive it I would have turned round and gone home. However it drove superbly do I proposed to engineer a more advantageous deal. Ultimately we secured an additional £100.00 plus a full tank of petrol and a new inflation kit. So something redeemed,.till it transpires they had lost the V5 and expected me to pay for the replacement ! The Business Managmmmer

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+4 Found this review helpful
"DO NOT SHOP HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT TOUCH STONEACRE ON FORTY ACRE ROAD IN PETERBOROUGH- CALLED TO PUT A DEPOSIT DOWN THIS MORNING ASKED FOR AN EMAIL WITH FIGURES THEY CALLED ME EVERY TIME I CALLED BACK THE SELLER WAS BUSY THEN I FINALLY GET THROUGH YEAH ITS SOLD. WASTED MY WEEKEND. WILL ENSURE ALL MY FRIENDS AND FAMILY WILL NEVER SHOP HERE. MESS AROUNDS. NEVER EVER WILL I SHOP HERE AGAIN.

"Unhelpful and lazy!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Stoneacre Peterbough at the weekend, went into showroom, it took 15 minutes for a salesman to come over to me. All the salespersons were in a room at back eating, this at 2.00 p.m on a Sunday. The sales man would not give a price for the car that was interested in, he asaid he wanted commitment that I would buy, before he would come up with the price. Asked him about a club discount scheme that I am in and he didnt know and was not interested in finding out if it was avalible or not. He kept saying that working out a deal was hard work and time consuming, he went off twice to the back room and when he did return with a figure he had added extras such as extended warranty and life time shine protection at over a £1000. In the end he said it was best to get a price from another dealership and then contact him, so that he could try and beat it. Surely his job is to work out his best price with all discounts, not to try and pressure sell extras, this should be done after aggreing a sale., he did not want to work for my business, this is Stoneacres loss, as I have gone to another dealer, which approached me in the correct way and am now in the process of buying the car I wanted. This is from a family run dealership, not one of the greedy nationals such as Stoneacre.

Concerns Team from Stoneacre Peterborough Forty Acre Road in response to Unhelpful and lazy!

Thank you for taking the time to review Stoneacre Peterborough Boongate. We're concerned to learn of your experience and apologise on behalf of the business. This definitely isn't the image we want to portray and your experience is uncharacteristic of the service we strive to provide. We do value our customers and take pride in our customer service. With this in mind could you please send in your contact details and vehicle registration to concerns@stoneacre.co.uk and a member of our Concerns Team will be in touch to discuss this further and work towards a resolution. Thank you again. Best Regards, Stoneacre Head Office

"When you can get a salesman"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When you get a salesman they are ok but they don't ring you back when they say they will. Don't go to the dealership at the weekend it's a nightmare. For some reason they don't seem as interested in you if you have cash, perhaps loans pay better for them. Went twice quite disappointed with this Stoneacre branch in Peterborough.

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Dealership Information

Stoneacre Peterborough Forty Acre Road is an Franchise dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews1.4 out of 5 stars — Rated Terrible
Excellent
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Average
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Terrible
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  • Contact Information

    Address

    Stoneacre Peterborough Forty Acre Road
    Forty Acre Road
    Peterborough
    Peterborough
    PE1 5PS

    Get in touch

    01733286933
    http://www.stoneacre.co.uk/dealership/stoneacre-peterborough-boongate/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    0%
    Would recommend this dealer to family and friends
    14%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Peterborough Forty Acre Road

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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