Stoneacre Peterborough were overly helpful in order to get a sale, and made all the right noises....until I had an issue. Car came with manual and service record missing when I collected. I was assured that they would sort it out and send the documents on to me.....that didn't happen! After countless ignored emails and phone calls I was told I would have to wait until they got another car the same as mine in and that they would then take the documents from that car to send to me....hardly professional! This however didn't happen and I was forced to visit the branch over and over again. Finally, after nearly 10 months after purchasing my car I received what was missing, no apology, and a manager that was conveniently "not available" when I asked to speak to him. They are very good at making the right noises....until they have your money, and then thy just don't seem bothered! Would NOT recommend this Stoneacre branch in Peterborough on Newark Road to anyone! Awful experience!