I have just bought a used car from Stoneacre Stoke. I found a good low mileage car, The staff at the garage were extremely helpful, especially Melissa. It is early days but I am confident I have bought the right car for me.

Very friendly staff and very helpful fast service from them

Emma was excellent very helpful and pleasant, making the hole experience run smoothly

Fantastic dealership but only as good as the staff they employ,Tim at Suzuki was outstanding not your usual car salesperson, knowledgeable patient never pushy,he was the main reason we bought from stoneacre Suzuki a credit to your dealership,handover was exceptional.

Worst car buying experience ever, don't believe a word they tell you, sell you over priced cars, and you can forget any kind of customer service, absolute joke of a branch of Stoneacres

I dealt with c,j from Stoke stoneacre, he drove all the way to my local branch to drop the new car and take my old one back with him, Genuine guy, very polite, can't thank him enough for doing this for me.

Stoneacre sold me a car which pulled to the left after driving for an hour or two. Went to several garages to try and fix this, Stoneacre agreed to cover the cost of this. Garages unable to fix it and Stoneacre refused to take the car back. Stoneacre did however agree to reimburse me the cost of the garage visits. But it then took EIGHTEEN MONTHS of me phoning and emailing over & over & over, for them to finally reimburse me. Was just one terrible excuse after another and got nowhere for so long. Had to contact the CEO in the end. Absolutely would NOT recommend this company. Their aftercare is atrocious!!

Arranged an appointment to meet Edward around midday at Stoneacre Stoke about a Golf. I turned up on a wet Sunday but he was not there. I have since had an explanation for this - he went to pick up a vehicle and ran into issues so did not get back until 12.30. What is funny is that I was there well beyond that but none of his colleagues thought to tell him that someone had turned up to see him. He then thought I had not turned up or had found a car somewhere else. I was received by a not so approachable salesman who said Edward was out picking up a vehicle and should be back in 20 minutes or so. After determining which vehicle I was here to see, he walked me down to an alternative site. Once there, he advised that I could have a look around the vehicle but would not be allowed to take it for a test drive as he has a "customer booked in later". Furthermore, he then had to head back to the other site but would send someone to see me. By the arrival of the next salesman the experience was already distasteful. I didn't see the point in the salesman or myself being there if the vehicle was off limits. This salesman then decided I could take it for a test drive and that he would get some fuel first (albeit the car came back still empty!). It was a Golf GTE but no one thought of charging the battery for the appointment. Following the test drive I went through various questions I had and ascertained that the vehicle would come with a 12 month warranty. Although the advert claimed service history, Edward had already advised over the phone that there wasn’t any. He did say that Stoneacre Stoke had carried out 2 previous services on the vehicle so I presumed there would be evidence of this available, none was provided. When I asked about finance, the salesman advised that a 40% deposit would be required to get 24 months 0% finance. I was happy to proceed with all this. Some time had passed by now and I did ask the salesman to check with the other site whether Edward was back to which he advised "He hadn't been in at all and was not due in today". The salesman then went into the office and returned with I presume his manager who now said that 0% finance would not be available on the vehicle. All in all, a farce. I would not describe any of the experience as decent customer service (it really does not hurt to smile and it uses less muscles). Maybe I caught them on a bad day or maybe they just thought I was there for tyre kicking.

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