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38 reviews from our car dealer reviews community
Leave a review for Stoneacre Wrexham
Leave a review

38 reviews from our car dealer reviews community

Leave a review for Stoneacre Wrexham
Leave a review
"Excellent in everyway"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my daughter for her first real car.what I mean by that normally she has bought cheap second hand cars from private sales. Not worth it. I am over 65 and bought over 15 cars from brand new to nearly new. And stoneacre is by far the best dealership I have dealt with.most garages promise you this that and other,but dont keep there word.we had a budget,and Ella along with her boss,found her the right car on budget.and there was a couple of cars she fancied.but they said no it's not right for you. And yes they was right.Thank you Ella. And stoneacre. I will be going back there in a couple of months to buy my next car

"Citroen Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Citroen C4 first service completed today by the Stoneacre Wrexham team. First time using Stoneacre and without doubt will definitely be back to use in the future. My experience was flawless from booking the service date and time, the competitive cost through to the service teams hospitality while waiting for the service completion. Excellent support many thanks.

"Don't usually do reviews but !!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't usually write reviews but in this case I am making an exception, this is the first time I have dealt with |Stoneacre Motor Group, Wrexham. Now looking back my wife and I are very glad we did, from start to finish the whole experience was a pleasure Peter Edwards our sales representative was second to none although he was very busy, time was no object he sat us down and over a coffee made sure he knew what we were looking for. We then headed off with Peter with his expertise showing us a wide choice of models, answering all our questions, and believe me we had a lot of them! No high pressure sale's talk his only main goal was to make sure that we got what we needed. We felt like he was on our side when we were negotiating a deal and he helped us get it. The day came for us to pick up our New Car, Peter sent us a video of our Car inside and out announcing that our car is all ready to pick up. Time was arranged and when Julie and I arrived Peter met us offered us a coffee handling all the paperwork went through everything with the Car stating if we had any problems or inquiry's not to hesitate to ring him. We would like to once again Peter and indeed all the staff for they professionalism and patients. Would Highly Recommend!! Top Marks. C Banks

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"AVOID AVOID AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

URGENT URGENT URGENT PLEASE READ!!!!! MONEY PUT ON TOP OF ADVERTISED CARS!!! I have been a loyal customer of Stoneacre Wrexham for a number of years and had lots of cars and not really had any issues and everyone is pleasant! Recently I was contacted to potentially change my car to which I agreed for them to look into! I got a call back and was told my car was worth £10,000 less than what I owed! I said this couldn’t be correct as I put in deposit and that can’t be right! I looked into this and found my paperwork only to discover that the price of the car had been put up by £6500 as to what I seen it advertised for and reserved the car for! I was shocked by this and wanted answers so went to speak to the general sales manager Kevin Matthew’s and showed him the advert of the car when I reserved it and showed him my order form, he seen it and agreed this isn’t correct, he agreed and said he will get resolved! I waited patiently and contacted him today and then received an email from their head office to say they were looking into it and get back to me in 8 WEEKS!!! Completely unacceptable! I have since contacted VWFS to complain and they made me aware that they have been under investigation since spring regarding raising prices of cars and exceptionally high APR rates! I had recommended family and friends here who also bought cars and I will never EVER buy or recommend anyone here again! I advise that if you have bought a car from here to look into your order form and contact Autotrader and ask for the the original advert for your car and check they are the same as I’m sure there are more because VWFS are investigating it! AVOID AVOID AVOID!!!!!!

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"Amazing hospitality "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish my experience was amazing. Got there 10am to chose a car and start the payment process. Left 12 in 2 hours I was treated wonderfully by Chris. The staff were very attentive and I felt completely looked after. Thankyou Chris for all your help and support: Great staff lovely experience and I’m so happy with my new car

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"Motorhome service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought my Motorhome in for a service and Mot, The reseption staff AMY and other staff were ecellant I choose your garage because I trust your staff and there attitude a re second to none. Yours Sincerely Graham Sherratt

"Very stressful "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an expensive car thry made lots of mistakes on the paperwork then get terse phone calls to correct their blunder not happy at all.

"Great car buying experience!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from Stoneacre Wrexham, dealing with both Christopher and Peter. Christopher dealt with my initial enquiry and with the purchase, and Peter with the documentation on the day of collection. They were both so helpful and friendly, it made a daunting process really easy. I wouldn't hesitate to recommend Stoneacre based on my experience.

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"Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked my car in for a service , can't really fault these guys . Professional and efficient, Dylan who dealt with us was excellent. The car was ready when they said it would be and had been washed and valeted ( ok it wasn't a show winning valet but came back cleaner than when it went in) Overall a pleasant and stress free experience, keep doing what your doing guys . Would definitely recommend

"Very friendly and helpful service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have nothing but praise to say about the very friendly and helpful service I have had from Stoneacre Wrexham, In particular, Sean has always been so helpful, and willing to "go the extra mile", which is very much appreciated. Brian Kenny

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Dealership Information

Stoneacre Wrexham is an Franchise dealership that is based in Wrexham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
38 reviews4.1 out of 5 stars — Rated Very Good
Excellent
28
Very Good
3
Average
0
Poor
3
Terrible
4

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  • Contact Information

    Address

    Stoneacre Wrexham
    Plas Acton Road
    Wrexham
    Wrexham Principal Area
    LL11 2UB

    Get in touch

    01978 311666
    https://www.stoneacre.co.uk/dealership/stoneacre-wrexham

    Opening times

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    Dealership Statistics

    78%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Wrexham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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