I was against purchasing a new car but Karen on the sales team got me seeing sense as my car was on its last legs and spending money on it would be money down the drain. I got a great deal on my new car and have had it for two weeks and just love driving it. Thank you Karen & Stoneacre Wrexham
purchased my new citroen ds3 from stoneacre wrexham must say i was very pleased with the service given by the sales person karen she was very pleasant to deal with nothing was to much trouble pleased with the offer she made me for my car and the sales process was all trouble and hassle free thanks again would recommend
Very good service by Karen McAteer of Stoneacre Wrexham, She was polite, friendly and knowledgeable, very pleasant and professional, helpful and informative. It was agreed that the vehicle would not be picked up until Karen was satisfied that everything was pristeen with the vehicle. Communication was carried out at all times, in the meantime a courtesy car was offered. Thank you Karen. Kind regards Grace
We recently purchased a car from Stoneacre Wrexham. We were met by a young man called Dan. He was polite, friendly, very helpful and knowledgeable. Despite the difference in our ages, Dan treated me with respect but not in an ageist manner. Dan came with me on the test drive and made me feel very confident and comfortable. He was not pushy in any way. We did have a couple of minor issues but Dan sorted them for us. My husband has asked me to add his thanks to the lady who made him an excellent cup of tea while I was on my test drive. Thanks Dan
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We visited the Stoneacre Wrexham Seat showroom to ask about an Arona and service was very good. Josh was pleasant and professional, helpful and informative without being pushy. He quickly arranged test drives with an Arona and an Ateca. There was no pressure on us at all. We hope the Service Department maintain these standards when dealing with future services or any problems encountered.
On Monday 10th September, I visited Stoneacre in Wrexham. I was aware that salesmen were on hand if required, but I was happy that I was allowed to browse with no sales pressure. As I made my way to entrance, I was greeted by a friendly young man, who introduced himself as Andy. We discussed the car and it was evident that he was very knowledgeable and he answered all my questions.I was very impressed and you could tell that he enjoyed his job.He went the extra mile by sorting out tax and insurance for me.He is a credit to the company.
Avoid, Stoneacre Wrexham don’t carry out work you requested, charge you for extras without asking if you want work doing first. IE bulbs, that were fine before car dropped off. After 2wks of saying it was my fault as I’d misinformed them of work that needed doing. That admit they got it wrong, recall car to complete work. To then only isolate the Service fault from showing on dashboard. A diagnostic carried out by independent garage showed the fault was still there but had been hidden. Wouldn’t trust them ever again. As still need to pay out again to get fault repaired!!!
I have never had such bad service when buying a car (or anything else actually). We bought a brand new car from Stoneacre Wrexham in September last year. We hadn’t seen it (we live on the other side of the country) but, persuaded by the slightly cheaper prices Stoneacre seem able to offer, paid £500 for it to be delivered to us. It arrived with no paperwork, no manual, no service record (maintenance) book and only one key. It has taken until now (May- 8 months later!!) and approximately 50 phone calls, first to Stoneacre and then, when their repeated promises of ‘it’s in the post’ failed to materialise, with Seat Customer Care before Seat Customer Care picked up the tab and ordered replacements for us. We were passed from pillar to post, and I had to spend so much time on chasing them, I will never buy a car from them again.
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Stoneacre Wrexham is an Franchise dealership that is based in Wrexham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Stoneacre Wrexham
Plas Acton Road
Wrexham
Wrexham Principal Area
LL11 2UB
01978 311666
https://www.stoneacre.co.uk/dealership/stoneacre-wrexham
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