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Had a protracted fight with Stratstone Land Rover in Aylesbury - accordingly you pay £100k for a car with sensors for everything - but the brake ones only work just before you end up in a hedge !!! As below poor and aggressive attitude Paid up in the end to get my car back and it was covered in oily finger prints - all over the leather and velvet sun visor !!! appalling - I will never use again
I took the time to travel with car to Stratstone Land Rover in Aylesbury to solve a simple registration issue wih InControl as directed by the Land Rover website and with the appropriate paperwork. I was met with steadfast refusal to even consider looking at the problem. I was instead given advice which made no sense. Despite escalation to other staff members I was fed the same nonsense. Eventually when I got home I was able to resolve the issue over the phone with a central Customer Experience Centre representative who could not fathom why the dealership refused to assist me. What Stratstone would do well to remember is that while I wasn't there on that particular day to make a purchase or book servicing, at some point in the future I would have been. Not now I won't - I'll take my business elsewhere.
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Disgusting customer service from sales staff at Stratstone Land Rover in Aylesbury - no interest in selling . Well you lost a £200k sale after we walked out and went to Oxford where service was exceptional.
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Manager at Stratstone Land Rover in Aylesbury likes to act aggressive and tries to manipulate the situation, will not be going here again.
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Everything worked out really well, they delivered the car on time and the car is beautiful.
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Stratstone Land Rover Aylesbury is an Franchise dealership that is based in Aylesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Stratstone Land Rover Aylesbury
Buckingham Road
Aylesbury
Buckinghamshire
HP19 9QH
01296 610061
http://www.stratstone.aylesbury.landrover.co.uk/
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