Nowhere near the customer service I would expect from any 'premium' company and much, much worse after service. I was told not to bother leaving a review unless it was 10/10 as it was no use to them. Sales staff mildly arrogant despite not looking like they owned an iron . Tried to pressure me into an expensive finance deal even though I was a cash buyer. Reception staff were never on reception. Service reception guy was mainly interested in what was going on with his mobile. This maybe explains why the major issue with my car was not looked at despite being reported in writing and verbally. After this they tied themselves in knots to deny responsibility - all their arguements were challenged and proved nonesense. Managers and senior managers were all involved. A diabolical, unethical and untrustworthy company in my experience.

Just called in today to look at mini clubman my son went inside to ask for someone to show us car which was outside didn't send anybody out to help us which is a pity for them because I was going to spend about £10000 pounds we hung around for about 10 minutes and decided too leave and try somebody who was interested

I had my M5 taken into BMW Stratstone in Leeds, they diagnosed the car as a total loss due to engine bearings failure (and charged me over £1,400 for the privilege!). I took the car to an independant garage who specialise in performance cars, and they couldn't find any engine damage. The found a failed injector causing the piston chamber to fill up with fuel and fail to run. What kind of dealership are you running Stratstone? Do you need to rip off loyal customers to pay the bills? You had the car 3 months earlier for a full service at a cost of over £1,200 - and this is the way you treat customers? I wouldn't trust their engineers with any mechanical work. I have also lost all faith in the BMW brand after being a loyal customer for over 30 years.

Called in to find out more about the IX3. Nobody knew much about anything. Compare that to Tesla who know what they’re selling and how to sell it. BMW need some training in customer service. Woeful effort today. We won’t be going back to Leeds

First and foremost if there was a rating under 1 star it would be given. I have a complaint that I needed to raise with David Hannam which he was supposed to get back in touch with me but not heard a response for the last 3 days as promised by the staff that I would have a returned phone call to discuss this further. I am very unsatisfied with the way things have been handled. I have had my break pads done and the system shows from their side that I have had front ones done but they were done last year and this time round it was the rear ones needing to be done and this was all confirmed over the phone when arranged and appointment. I have been called a ‘liar’ not in this exact way but quoted my information was wrong and my Idrive system is not right but their paperwork is what they have to go by. I am very annoyed with the way the business has handled this situation. All phone calls are recorded and I will be pursuing this further until I have a satisfactory answer to what’s happened. This is not what a customer has to go through especially paying premium rates. You would automatically think the staff and the business would be professional but this is hardly the case.

Last week I booked an MOT & service for today but when I showed up this morning they said they are fully booked and to come back in 2 days time.

Don’t return calls or e mails. Sold me a bmw 4 series, took my deposit, then told the car had drive train issues. I later found out it was sold to a Mr Graham. Robbie Hagon lies and thinks by ignoring customers they will go away, what a donut. He doesn’t sorn trade ins (v5’s) Management don’t return calls either. I’ll keep posting as many reviews as possible maybe these guys will learn not to waffle & fob of customers using drive train issues. I’ll have the last laugh. Well done for playing this little game. I’ve got Plenty of time on my hands. Entering a contract with someone then not completing a sale? what planet are these guys on! I’m going to let everyone know leaving a deposit means nothing at Stratstone as a dealership.