I recently had my BMW serviced at this garage and was genuinely surprised by the experience, especially given the high cost of £400 for an oil and filter change. To my surprise, my local garage offers a much better service at a more affordable price. I dropped my car off at 8:30 am and picked it up around 5 pm. When I collected the car, I was surprised to find that the service message was still displayed on the dashboard. The service desk explained that the technician was new and still in training. While I understand that mistakes happen with new staff, this was just the beginning of my concerns. After receiving the car, I noticed oil dripping from the driver’s door, which the service desk employee simply ignored when I pointed it out. I also discovered that one of my alloy wheels had been scratched, and the car was not washed, despite a clear request for a complimentary wash, which had been noted by the service person. I immediately raised these issues with the branch manager, Sam (I believe his name was). He assured me he would speak to the technician and get back to me, as the technician had already left for the day. However, I never received any follow-up communication from him or anyone else at the branch. I then reached out to the garage via social media, and their response was that an investigation had been conducted, and the technician was sent for quality control training. That was the extent of their response. I would like to highlight that the service I received was far below expectations, especially given the cost. Despite paying £400, I left with unresolved issues, poor communication, and no accountability from the staff involved. The lack of follow-through, responsibility, and unwillingness to address my concerns was incredibly disappointing. I would not recommend this garage, as I feel it’s a waste of money and time.

The receptionist, Hari, was very helpful, courteous and professional throughout my stay at the dealership whilst my vehicle was being attended to. The vehicle is, however, having ongoing steering problems that may still not be resolved.

Was my title a bit too ambiguous? So I think I'm one of the lucky ones. This episode of dealing with Stratstone Leeds only left me out of pocket by £250 which all things considered, could have been far far worse. What sticks in my craw the most though, is it was totally unnecessary. I got a vehicle recall on my older BMW. It was for a loose battery connection. The problem was I got the same vehicle recall, I mean identical, the year before. But it is listed on your MOT history and the person at Stratstone reassured me that although it looked 'exactly' the same, it was somehow...different. So I booked my car in. And they did a health check recommending £3400 of repairs. This included £1200 for 3 new tyres when I could have got 4 for £700 fitted. And other things which I declined since I have a good independent that I trust to do the work. Key word, 'Trust'. And the battery connection was not an issue. I knew that as I'd inspected the car several times myself as I'm an engineer by trade. However, when I got the car back, all clean and shiny (the valeting was decent and free) I found the dash cam had been unplugged. And when I tried to plug it back in I found I could not. On closer inspection I found the central pin in the 12V DC socket had been bent to one side. So I took it back to the dealer and they recentered it. Unfortunately, it still did not work afterwards. So I went back in. They told me they'd have to speak to the technician to see what they'd done. They admitted that they would have unplugged it because of 'security' issues with the car being around other expensive BMWs in the workshop. But that hadn't stopped them from leaving another customer's expensive BMW keys in my car when I'd picked it up. Luckily for that customer I returned said keys to the dealership rather than returning to steal it later that evening. When I phoned back the next day to find out what the technician had admitted to, which was a clear 'we never touched it guv'. I had to explain that they'd broken my previously perfectly working dashcam. The customer service agent told me that it was impossible as they'd never touched the dashcam until I reminded them that they'd told me they'd unplugged it for security issues the day before. 'But how do you know it was even working when you brought the car in?' Because I had footage of their technicians driving it around the dealer compound... Proving it was fully working until they got their hands on it. The customer service agent who insisted I give them a 9 out of 10 on the customer satisfaction survey then talked over me and made it clear that Stratstone were not going accept liability for the broken dashcam. Then when I asked to speak to the manager they followed up many hours later with more 'it wasn't us' denials. So I'm just going to have to accept that I took my car in for a needless check-up and ended up with a broken dashcam. Obviously, I needed a backup camera to watch the main dashcam being destroyed. Lesson learned Now I got off lucky. Because I was looking to buy a new car in the new year and it would have been a BMW but now I know for sure that it will not be from Stratstone Leeds. So for £250 they have saved me a great deal of future trouble. And judging by the reviews on here I am not alone.

Nowhere near the customer service I would expect from any 'premium' company and much, much worse after service. I was told not to bother leaving a review unless it was 10/10 as it was no use to them. Sales staff mildly arrogant despite not looking like they owned an iron . Tried to pressure me into an expensive finance deal even though I was a cash buyer. Reception staff were never on reception. Service reception guy was mainly interested in what was going on with his mobile. This maybe explains why the major issue with my car was not looked at despite being reported in writing and verbally. After this they tied themselves in knots to deny responsibility - all their arguements were challenged and proved nonesense. Managers and senior managers were all involved. A diabolical, unethical and untrustworthy company in my experience.

Just called in today to look at mini clubman my son went inside to ask for someone to show us car which was outside didn't send anybody out to help us which is a pity for them because I was going to spend about £10000 pounds we hung around for about 10 minutes and decided too leave and try somebody who was interested

I had my M5 taken into BMW Stratstone in Leeds, they diagnosed the car as a total loss due to engine bearings failure (and charged me over £1,400 for the privilege!). I took the car to an independant garage who specialise in performance cars, and they couldn't find any engine damage. The found a failed injector causing the piston chamber to fill up with fuel and fail to run. What kind of dealership are you running Stratstone? Do you need to rip off loyal customers to pay the bills? You had the car 3 months earlier for a full service at a cost of over £1,200 - and this is the way you treat customers? I wouldn't trust their engineers with any mechanical work. I have also lost all faith in the BMW brand after being a loyal customer for over 30 years.

Called in to find out more about the IX3. Nobody knew much about anything. Compare that to Tesla who know what they’re selling and how to sell it. BMW need some training in customer service. Woeful effort today. We won’t be going back to Leeds

First and foremost if there was a rating under 1 star it would be given. I have a complaint that I needed to raise with David Hannam which he was supposed to get back in touch with me but not heard a response for the last 3 days as promised by the staff that I would have a returned phone call to discuss this further. I am very unsatisfied with the way things have been handled. I have had my break pads done and the system shows from their side that I have had front ones done but they were done last year and this time round it was the rear ones needing to be done and this was all confirmed over the phone when arranged and appointment. I have been called a ‘liar’ not in this exact way but quoted my information was wrong and my Idrive system is not right but their paperwork is what they have to go by. I am very annoyed with the way the business has handled this situation. All phone calls are recorded and I will be pursuing this further until I have a satisfactory answer to what’s happened. This is not what a customer has to go through especially paying premium rates. You would automatically think the staff and the business would be professional but this is hardly the case.