I regret to inform you that my recent visit to your establishment was a disappointing experience. I encountered an individual named Ahmed, whose salesmanship tactics were overly aggressive and misleading. He attempted to disparage my current vehicle while pressuring me to purchase a car from your dealership. I am compelled to express my dissatisfaction and register a formal complaint with your head office. All relevant recordings and information will be submitted to support my grievance. In the interest of consumer protection and ethical business practices, I strongly advise potential customers to exercise caution when considering a purchase from your dealership. Thank you for your attention to this matter.

From when I walked through the doors at Bradford Mercedes we were greeted so nicely by SUE. She so polite and greeted us with a cup of coffee. We were then met by Kaleel who again was so professional and very knowledgeable. He seemed to know what we wanted. his expertise was brilliant. Thank you Mercedes and please pass on our gratitude for a job done so well

Absolutely a disgraceful dealer considering they are one of the front faces of Mercedes-Benz dealership. Age discrimination, SHAME ON YOU. My son who is in his early twenties, worked hard to get his first dream car in Aug 2022 from this dealer. All sales personnels were like a rash until he signed the dotted line. There were a number of issues with the car and the dealer was made aware of them within a week after the delivery, including problem with the head lights and a missing parcel shelf cover for the boot. The dealer promised to order the missing parcel shelf cover, that was 18 months ago, and we are still waiting. There was one time, the car was booked in to have its head lights checked, and we made arrangement for pickups as we were told the car needed to be in their workshop for a day from 8am. When we got there at 8am, we were told the appointment was double booked, so we had to turn around. What a waster of time. What kind customer services was that? Shamble is what I can think of, that is me being civil. When my son rang them up to speak to the duty manager to report the complaints, he got passed from person to person, no return calls even after left messages and contact number, only becaue he is young. You treated a young Merc car owner like dirt, the way and numbe of times you brushed him off are disgraceful. So to all viewers, if you want to buy a Merc, stay away from this dealer. They have no after sale customer servies skills, other than your signature.

Great Dealer Quick and smooth transaction

Non Cooperative Customer Service I’ve been using this branch for past 3-4 yrs just because it was close to my home but today I had worse experience and decided not to go back again.

Not what to expect when buying a brand new car. The staff from sales to managers are unprofessional and have no concept of customer service. We enquired to order a brand new eqb due to be delivered in a few months and agreed the price / deal with the salesman who consulted with his manager to have the deal passed. The price was agreed over text message and phone calls and a deposit was left on the car. I requested an order form/invoice but did not recieve one. I continually asked over the next week however it did not arrive. One week passed and I saw the exact car I had ordered on auto trader stating "available now", I called the sales man I was dealing with to ask if this was my car and that i would be happy to take delivery early, he advised he would call and ask his manager, when he returned my call he advised this was not my car and was just a company advertisement. The next day he calls to say great news your car is in stock. Great !!!! Only thing is we need an extra £1500 for it. I said we have agreed the price and have reserved the car. The salesman went back to to his manger who said he was going to call me. The Business manager called me and I thought this was going to be a case of exemplary Mercedes customer service, unfortunately he was defensive, stated that the car online was mine and he now had 3 other people interested in the car and if I did not want to pay the extra he would refund my £500 deposit and sell to one of them. I asked why have you advertised my car that I have ordered and deposited on? He rambled on about how the system automatically did it. Pretty good system that can go outside and take picture and write an advert for you, just lies from the business manager. As there is a 6 - 12 month waiting list for the cars, we said we did not agree with the stand point or customer service as no explanation was given other than they could sell it for more money, however we wanted the car we ordered so agreed to go and see it. Before I got to go and see it we were asked by two staff members to pay for the car in full before we arrived and this was how it worked. I refused as we had no trust at all, we literally wanted as little to do with these people as possible. When we got there we looked around the car and noticed the rear right door was out of line ( manufacturing issue could be easily adjusted to fix ). The business manager stated "it comes like that we wont do anything about it, if your not happy with it as it is, its not the car for you" I advised I was simply enquiring if the door would be adjusted under a mercedes warranty ?? He said not from mercedes benz bradford. I made a quick call to the service department of Sytner Mercdes who happily told me if the car is brand new you can claim adjustments under warranty for the first 3 months. So we test drove a demo car and really liked it, when we came back we said ok we will take it to which the salesman replied well are you happy because the manager does not want to sell you the car if you're going to give him bad feedback for his CSI score he doesn't get paid for the car then! We of course nodded to just get the car and get out of there to never return. So looking around thinking where will we be completing our £60k transaction ?? An empty desk at the side / back of the showroom with no salesman present just backwards and forwards with a bit of paper here and there. Myself and my wife where shocked and underwhelmed. Once the deal was completed I packed all the things back into the rear of the newly purchased car, pulled my own car out the show room and drove 100m down the road to have the tpms light illuminate ( full checks completed by the work shop prior to sale). In my experience this dealership is ran by incompetent and undertrained staff that are giving the brand a bad name. What should have been an exciting and pleasurable purchase was completely ruined by the staff at this dealership and we only went through with the sale as we knew if we have any issues down the line we can use a local Mercedes as we will never return to this delaership.

Absolutely appalling! Expect to receive a damaged car back if it goes here for warranty work. Car has spent more time here than we’ve had it from new!!!!!!!!!!! The car was damaged on a number of occasions and has spent over 3 months in the body shop to rectify this !!!!!!!! So no it’s not been dealt with and we are seeking legal advice