Hi, I bought a car from the Mercedes branch in Bradford had mass amount of problems on the car complaint twice to which they did nothing as well as me phoning the service to complain and ask for help to which they respond saying they will call you back but to this day have not received one call back., it’s better to stay away from this dodgy showroom ( otherwise it will be a biggest regret of your life. Hope it will help someone in future.

Bought my vehicle in September 2020, nothing but problems, been back to the dealership on a number of occasions, starting 4 days after purchase and they refuse to fix the vehicle. At first they tell you they will sort it within the 14 day cooling off period but then change their story after the 14 days which leaves yourself as a consumer stuck with a faulty vehicle. I have a further issues and they are refusing to fix it despite the car being under warranty. Once they sell a car, they don’t care and don’t hold themselves accountable to the 1 year warranty they provided. They blame the customer for the faults despite it being a manufacturing issue and they wash their hands once the keys are passed over. Poor customer service, rude staff who put the phone down on you and absolute shambles of a company.

Given the constraints of covid, I was very anxious about buying a new car remotely. In addition this was my first venture into Mercedes cars. I needn’t have worried, Umar Mirza and his colleague Kamran were understanding, helpful and knowledgeable. Umar is very experienced and knows how to support potential buyers all the way through the process. He is patient, informative and exceptionally professional in his approach. I never got the sense of being pressurised at all, and Umar was very clear when taking me through the options and seeking the best solution for me. In spite of my initial anxieties, and given the strange circumstances, I can honestly say that this was the easiest and most enjoyable car buying experience I have had, all down to Umar and Kamran.

Absolutely poor customer service from sales advisors and manager also felt somewhat discriminated against. The sales advisor looked me up and down asking what’s my reason for coming to Mercedes and after been advised on what documents to bring to book a test drive I was refused. Car ordered Mercedes A250e premium AMG pack. See a summary below of my experience. I contacted Mercedes to book a test drive of the Mercedes A250e. I initially made the request online but after 42 hours I received no communication from Mercedes Bradford. I called Mercedes and booked a telephone appointment with Mercedes Bradford and was allocated a time and date. On arrival I was greeted by a sales advisor who looked me up and down and asked, “what’s your reason for coming here?” I politely responded I booked a telephone appointment for a test drive of the Mercedes A250e. He asked my name and who I had the appointment with. I responded with the appointment time and that I had not been given the details of whom I will be having my appointment with. He told me he would find out who my appointment is with and I was left waiting. I observed the same sales advisor walking the shop floor and attending to other customers whilst above the shop was a glass windows who appeared to have administrative or managerial staff some of which were staring at me. I tried not to think too much in to it, as time lapsed I was waiting for almost 30mins know one came back to me, so I took it in my own initiative to approach a service operator who kindly agreed to get some assistance for me. Around 15mins later I was greeted by a lady who took me aside and asked my reason for coming to Mercedes I informed her I booked a test drive for the A250e. She said she would check on her laptop if the car was available at the showroom to test drive. Whilst she was checking she asked if I had my ID and that test drives are done alone due to social distancing and a camera are fitted to the cars. I informed her I have my two forms of ID I was advised to bring. She got up and went to the back then returned and said unfortunately you wont be allowed to drive the car has you need two forms of ID along with a letter confirming proof of address and a £10 charge. I informed the sales advisor I was advised to bring two forms of ID and I have no problem paying the £10 fee. After waiting for almost an hour and after receiving the advice from Mercedes regarding the documents I required to bring my patients was running thin. I asked for the way out and I was instructed were the exit was. I contacted Mercedes UK HQ the telephone advisor apologised and confirmed I only require two forms of ID to take a vehicle on a test drive and apologised for the poor customer service. I accepted his apology however I thought it would be productive sharing my experience with the Bradford Mercedes Sales Manager to prevent a further poor experience for customers and after all my poor experience happened in that store. After sharing my experience with the sales manager he’s justification was we are running on short staff due to the pandemic, I acknowledged the current pandemic and staffing difficulties however I pointed out it was not appropriate for any individual to get treated the way I did and that an apology or even acknowledging my poor experience would have been reassuring however this was also declined by the sales Manager and instead he hung up the phone on me. Sad part of the story is I have ordered the Mercedes A240e Premium AMG pack.

I’m looking a car on Mercedes-Benz Bradford and make deposit £500 over the phone and after when I view the car car back window tinted and they can’t tell me the percentage of tinted windows so I’m decide I’m not buy the car and sales manger told me if you not buying the car I’m not give you deposit back. I make complain Mercedes still going on I don’t know why but very bad experience with Mercedes- Benz Bradford

Booked car in at Mercedes Bradford because the engine management light on and adblue showing 100 miles need topping up even though filled 18 litres week before,service team called me said where have you bought adblue advised Halfords since having the car from new with no issue with adblue told by Mercedes not used approved Mercedes Benz adblue even though all adblue from Halfords is same as dealership told have to pay £140 drain the fake ad blue and put Mercedes approved adblue total lie refused to pay con artist to say the least do your homework guys crooks employed here.