Visited Mercedes Benz Bradford for the first time today to have a diagnostic check completed for some intermittent faults, stop start and loss of power and boot slamming. Was greeted warmly by two receptionists who made me a drink and then led me to the Servicing area where l was greeted by a very polite young man named Elliott who informed me how we were going to proceed whilst sorting out a vehicle for my use whilst mine was being looked at. As the replacement vehicle was newer than my own, Elliot took the time to help me familiarise myself on how the sat nav worked on the car and where some of the other changes were on the vehicle. After several hours Elliott contacted me and informed me that the mechanic had replaced my car battery as this would negate the stop start and power losses and had re-educated the boot mechanisms to stop the boot from slamming, and that the car would be ready shortly after its wash. On arrival at the dealership l was pleasantly surprised that they had also washed my inside car mats. Throughout the whole car diagnostic process Elliot was extremely knowledgeable, very pleasant and professional. I would definitely use Mercedes Benz Bradford again for a service as l can honestly state that l had excellent customer service.

Terrible service from Stratstone Bradford, phone calls never returned and car not delivered on time. Can’t believe this is what you get in a Mercedes-Benz dealership