Probably the worst car buying experience that I've encountered - AVOID!!! • There seems to be an imbalance within the dealership with one salesperson constantly too busy with other customers to provide an acceptable level of service, while other sales colleagues are freely available to answer calls but are not empowered to actually do anything helpful. • Consideration and courtesy for customer’s time is completely absent. Whilst it may be true, when I’m being repeatedly told that a salesperson is too busy with another customer and/or has other commitments that prevent them from returning calls, the message that I hear as a customer is that “Other customers are more important to me than you are. My time and my schedule is more important than yours. You’re at the bottom of my list of priorities”. • The understanding, coordination and communication of the sales process and required paperwork is sorely lacking across the entire sales team that we’ve dealt with. The last week has been farcical with contradictory messages and a last minute panic the day before collection because some documentation was missing – resulting in me being pulled out of a business meeting to attend to things to meet their ‘urgent deadlines’ • Presentation of the new car for collection was lacking in care and attention to detail. The salesperson had to halt the handover to retrieve additional cleaning products to get rid of smears, marks and streaks. • There seems to be an inherent lack of understanding or just an absence of consideration about the impact of poor service on the overall buying experience and the effect it has on customers. • The response to complaints has been totally unsatisfactory. To be offered a few of the contents out of a paint protection kit in an attempt to make up for the poor service is almost an insult.

Took my Disco Sport for a second service and MOT. Was told that rear discs were an advisory fix for the MOT. Asked why they would need replacing after 20K miles and was told that I was leaving the handbrake on too long.... Given that it is an automatic and I never use the handbrake manually this sounded like b******s....and it was. Took the car to my local garage for a confirmatory check and they told me that the discs were fine. Called Stratstone to tell them this and "no-one was available to discuss the situation". Tried again three more times but without success. Do not use Stratstone for service under any circumstances.

Stanley was our sales person. He was a pleasure to deal with very knowledgeable and answered all our questions with ease. Highly recommended

When I asked Huw Southall why he needed my postcode he wanted to end the call. He must have been devastated at my question. I’m not in the habit of handing over personal details without knowing how they’ll be used.

Attempted to buy a LR Discovery sport today from Cardiff. All the sales guys were floating around the showroom not doing a lot and the receptionist told me to come back next week in a rude and abrupt manor. I have since ordered off Guy Salmon. Unbelievable experience of trying to buy a 40K car. Well done to the red haired receptionist.

I can honestly say I would never under any circumstances buy anything from these dreadful car sales bandits. To think that we sold our immaculate reliable Audi A4 and bought an Evoque, which had a lovely surprising leaking windscreen less than 2 years after buying it and was told that the design fault was not under warranty. We had to pay £480 to replace the windscreen. I did not spend that amount of money in 10 years on my Audi, so the lesson has been well and truly learnt. Take my advice and buy elsewhere!

I needed an EKA code for my Discovery, phoned the dealer and they told me it was no problem, all I had to do was go to the dealership with my log book and proof of I.D., I asked if there would be a charge as I was awaiting a new card as my other had been lost that morning and was told that the code was free as they didn't have to pay to redeem it. I jumped in my car and made the 35 miles journey to the dealership only to be told that they were going to charge me £25 for the code they got for nothing. I explained that I was told otherwise but did have the cash on me and would reluctantly pay. They then told me they wouldn't take cash! They didn't care and refused to give me the code, I lost an afternoons work and made a 70 mile round trip for nothing, I wouldn't be so annoyed if I hadn't called them to discuss it before I left home? From now on I will get my Jaguar XJ serviced in Swansea and will buy my next Range Rover from Swansea too, Stratstone Cardiff are appalling.

My SVR was recovered into JLR Stratstone cardiff as it was shaking over 60mph. It was with them 5 days There fault finding ? 1, ABS sensor faulty - replaced 2. Not manufactured wheels- genuine LR SVR wheels fitted 3. I had hit something and damaged the tyres and wheels! 4. I had 2 buckled wheels as I had hit something ? Not true They removed all weights from my wheels and said I had two buckled wheels. You could clearly see the Buckle on the machine, And replacement set over £3500 I removed my car from the dealership as I Knew there’s was no damage and took it to a tyre company. They removed the tyres to find the inner foam lining had come away from the tyre and coiled up inside It was a free fix and JLR Cardiff said it was it it’s thousands to make good