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15 reviews from our car dealer reviews community
Leave a review for Stratstone Land Rover Cardiff
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15 reviews from our car dealer reviews community

Leave a review for Stratstone Land Rover Cardiff
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"Apalling New Car Buying Experience"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Probably the worst car buying experience that I've encountered - AVOID!!! • There seems to be an imbalance within the dealership with one salesperson constantly too busy with other customers to provide an acceptable level of service, while other sales colleagues are freely available to answer calls but are not empowered to actually do anything helpful. • Consideration and courtesy for customer’s time is completely absent. Whilst it may be true, when I’m being repeatedly told that a salesperson is too busy with another customer and/or has other commitments that prevent them from returning calls, the message that I hear as a customer is that “Other customers are more important to me than you are. My time and my schedule is more important than yours. You’re at the bottom of my list of priorities”. • The understanding, coordination and communication of the sales process and required paperwork is sorely lacking across the entire sales team that we’ve dealt with. The last week has been farcical with contradictory messages and a last minute panic the day before collection because some documentation was missing – resulting in me being pulled out of a business meeting to attend to things to meet their ‘urgent deadlines’ • Presentation of the new car for collection was lacking in care and attention to detail. The salesperson had to halt the handover to retrieve additional cleaning products to get rid of smears, marks and streaks. • There seems to be an inherent lack of understanding or just an absence of consideration about the impact of poor service on the overall buying experience and the effect it has on customers. • The response to complaints has been totally unsatisfactory. To be offered a few of the contents out of a paint protection kit in an attempt to make up for the poor service is almost an insult.

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+1 Found this review helpful
"Do not use this company!"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my Disco Sport for a second service and MOT. Was told that rear discs were an advisory fix for the MOT. Asked why they would need replacing after 20K miles and was told that I was leaving the handbrake on too long.... Given that it is an automatic and I never use the handbrake manually this sounded like b******s....and it was. Took the car to my local garage for a confirmatory check and they told me that the discs were fine. Called Stratstone to tell them this and "no-one was available to discuss the situation". Tried again three more times but without success. Do not use Stratstone for service under any circumstances.

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+3 Found this review helpful
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"Avoid "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would implore you not to use this garage for purchase or service. It’s been a struggle to get a 2019 Disco’ Sport with 30k mileage roadworthy. Sales chap was a gent & very knowledgable but the servicing dept very reluctant to accept any responsibility for reoccurring battery issues & reservoir leaks. Even when vehicle under 3 year warranty they kept trying to add charges. It took a Cc. email to Jaguar Landrover themselves for the garage to resolve issues.

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+1 Found this review helpful
"Purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stanley was our sales person. He was a pleasure to deal with very knowledgeable and answered all our questions with ease. Highly recommended

"Poor sales attitude"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I asked Huw Southall why he needed my postcode he wanted to end the call. He must have been devastated at my question. I’m not in the habit of handing over personal details without knowing how they’ll be used.

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"Avoid at all costs!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Horrendous customer service! Sorry for the long review but there’s so much to say! We picked up our brand new F Pace on March 1st from Cardiff. All was fine until it broke down on June 11th with a leak on the fuel line, smoke was pouring from the bonnet as we were driving and we were leaking fuel all over the road. This materialised to be a recall for the model. It was repaired at Stratstone, Cardiff and we were called to collect it on June 16th. We didn’t get more than 10 miles from the garage when it broke down again, this time we found out the drive belt had shredded and caused damage in the engine bay. We’ve since been told that this shouldn’t have happened to a new car and was likely to be the fault of the garage. After much disorganisation from Jaguar, the car was eventually collected and taken back to the garage (Stratstone, Cardiff) and kept for 2.5 weeks. We were assured profusely it would be repaired and checked thoroughly, it wasn’t! We were called on July 2nd to say it was ready, I asked the service manager what quality checks and road tests it had been through to assure us it was repaired and safe but he didn’t even know, didn’t have a clue. We collected the car to check and road test the car ourselves as they clearly hadn’t. We found the wing mirror was scratched, the hub cap was missing and the bonnet wouldn’t close properly. We were told we just needed to shut the bonnet enthusiastically! Completely unacceptable. 2 out of 3 of these issues we are still waiting to be rectified. A week later I (nervously) drove it a longer distance to find there was a strong stench of oil in the car. The same week, a steering issue also started. Jaguar Assist came out to see the car and we were told that the engine bay was full of oil and debris from where the drive belt had shredded on the 2nd breakdown. Stratstone hadn’t even bothered to clean the engine after the work was done. So much for checking it thoroughly! So back to the garage it went for the 3rd time in 8 weeks. When it came out, we were told the steering had been updated, the engine bay had been cleaned (finally!), the bonnet adjusted and the wing mirror repaired. The bonnet was still not shutting correctly and we were refusing to ‘shut it enthusiastically’!! The wing mirror looked like it had been repaired with tippex, disgusting job from a so-called luxury company! After many calls and emails from us, it eventually went back 2 months later for the wing mirror to be replaced but the bonnet is still an ongoing issue. They also refused to replace the missing hubcab, suggesting it was missing when the car went in, something we couldn’t prove. You’d think giving us a new hubcab would be the least they could do after the appalling service we had received. It’s worth noting aswell that there was a pair of RayBan sunglasses in the car on the first breakdown that weren’t in the car when we collected it on June 16th. We have no evidence that they were taken by the garage but they still haven’t appeared 4 months later. We took the case to the Jaguar Quality Disputes department. After waiting over 3 months for a response, the resolution offered to us was £275 for our inconvenience! They refused to refund or replace the car telling us that the repairs carried out were ‘fair and reasonable’. They refused to accept that the repairs shouldn’t have been needed in the first place. An absolute joke! Since buying the car, we have heard so many similar stories about Jaguar and their awful customer service, not just in Stratstone but all over the country. They are not a luxury company in any way! Avoid!

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+2 Found this review helpful
"Don’t bother"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Attempted to buy a LR Discovery sport today from Cardiff. All the sales guys were floating around the showroom not doing a lot and the receptionist told me to come back next week in a rude and abrupt manor. I have since ordered off Guy Salmon. Unbelievable experience of trying to buy a 40K car. Well done to the red haired receptionist.

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+1 Found this review helpful
"Appalling after sales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can honestly say I would never under any circumstances buy anything from these dreadful car sales bandits. To think that we sold our immaculate reliable Audi A4 and bought an Evoque, which had a lovely surprising leaking windscreen less than 2 years after buying it and was told that the design fault was not under warranty. We had to pay £480 to replace the windscreen. I did not spend that amount of money in 10 years on my Audi, so the lesson has been well and truly learnt. Take my advice and buy elsewhere!

"Don't Care Rip Off Merchants"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I needed an EKA code for my Discovery, phoned the dealer and they told me it was no problem, all I had to do was go to the dealership with my log book and proof of I.D., I asked if there would be a charge as I was awaiting a new card as my other had been lost that morning and was told that the code was free as they didn't have to pay to redeem it. I jumped in my car and made the 35 miles journey to the dealership only to be told that they were going to charge me £25 for the code they got for nothing. I explained that I was told otherwise but did have the cash on me and would reluctantly pay. They then told me they wouldn't take cash! They didn't care and refused to give me the code, I lost an afternoons work and made a 70 mile round trip for nothing, I wouldn't be so annoyed if I hadn't called them to discuss it before I left home? From now on I will get my Jaguar XJ serviced in Swansea and will buy my next Range Rover from Swansea too, Stratstone Cardiff are appalling.

"Range Rover SVR"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My SVR was recovered into JLR Stratstone cardiff as it was shaking over 60mph. It was with them 5 days There fault finding ? 1, ABS sensor faulty - replaced 2. Not manufactured wheels- genuine LR SVR wheels fitted 3. I had hit something and damaged the tyres and wheels! 4. I had 2 buckled wheels as I had hit something ? Not true They removed all weights from my wheels and said I had two buckled wheels. You could clearly see the Buckle on the machine, And replacement set over £3500 I removed my car from the dealership as I Knew there’s was no damage and took it to a tyre company. They removed the tyres to find the inner foam lining had come away from the tyre and coiled up inside It was a free fix and JLR Cardiff said it was it it’s thousands to make good

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Dealership Information

Stratstone Land Rover Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
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Ratings
15 reviews1.8 out of 5 stars — Rated Poor
Excellent
2
Very Good
0
Average
2
Poor
2
Terrible
9

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  • Contact Information

    Address

    Stratstone Land Rover Cardiff
    13 - 15 Hadfield Road
    Cardiff
    Cardiff
    CF11 8AQ

    Get in touch

    029 2071 3100
    http://www.stratstone.cardiff.landrover.co.uk/

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    Dealership Statistics

    13%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stratstone Land Rover Cardiff

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