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I own a Range Rover evoque. 10 months ago I had a dashboard fault light saying incorrect diesel exhaust fluid quality detected. This is a known fault of the range rovers. I paid JLR in Houghton to look at it and as already known there was no incorrect adblue it was fine. The charged me to reset the fault which I believe I should not have had to pay for. I did ask what guarantee I would get as I do not want to be paying every other month for this fault and they told me two years. The fault has come on again and they said they are going to charge me again. So 10 months ago they lied to me. How unprofessional. I am very disappointed that a company like theirs has an after sales service no better than a poor back street garage. I have contacted their head office to see if their customer service is any better, I don’t hold my breath. Very disappointed and would not recommend anyone spending large amounts of money on JLR cars as after sales service is shocking to say the least.
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Called into the Service department at Stratstone Jaguar in Houghton Le Spring to enquire about the radio activation code for my beloved X Type which for some reason was not in the documentation handed to me on sale. Greeted by a helpfull and polite staff member who went great lengths to assist me, calling me later with the required details. A breath of fresh air in a market place not always known for honesty and assistance without a hefty charge. Well done Stratstone, I know where my next cars coming from.
Stratstone Jaguar Houghton Le Spring is an Franchise dealership that is based in Houghton le Spring. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Stratstone Jaguar Houghton Le Spring
Doxford International Business Park Houghton House
Houghton le Spring
Tyne and Wear
DH4 4NJ
0191 512 3500
https://www.stratstone.com/dealers/jaguar-houghton-le-spring/
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