Car Dealer Reviews is an
official partner of Auto Trader
In the past four months I had a very bad experience with Car Dealers, so having a business with Stratton Car Company was like a breeze of fresh air. From the first contact on their website querying Toyota Yaris, the response was very prompt and officiant. As an NHS worker and living 32 miles away from Stratton C Co I was interested to buy a car and having home delivery. Stratton C Co gave me a deal I couldn't resist with a 12-month comprehensive warranty. Before delivering to my driveway, they made checks and serviced the car. The car was very clean inside out. When a few days later the unforeseen issue came along with the battery, Adrian delivered a new one, installed and gave some technical advice. If you are looking to buy a car, go to Stratton C Co and you won't be disappointed. Thank you to Adrian and his team for outstanding customer service.
Reviewer has confirmed their email address
I want to express my appreciation for all those at Stratton C Co. From my initial look on their website I found their customer service to be outstanding and so easy to talk with. The car is fantastic and they were true to their word of servicing it and even fitted new brakes the extra mile was fitting a new Ford tailgate badge. I live in Bournemouth and will certainly contact them again. So good, a big thank you guys.
Purchased the Corsa on my daughters behalf .Top marks to Adrian and all the staff Who were all very helpful friendly and informative.My wife and I are also very pleased with the car.as is my daughter and the back up service being provided by StrattonCars. John Mintern.
The least we could do is leave this wonderful man a review. We had an unforseen problem with a car we purchased recently a few weeks after purchase. Adrian could have easily turned his back, as I'm sure many other dealerships would have, but instead he followed through to ensure the problem was dealt with completely by a specialist garage. He even gave us his courtesy car in the mean time. He made sure we were never out of pocket, and never without a car, so we are so grateful. From the get go Adrian was so friendly and not once a pushy salesman. I would 1000% recommend Stratton to anyone looking to purchase a new car.
Reviewer has confirmed their email address
Recently brought a new car from Stratton Car Company in Nutley. Excellent service all round, in the current climate which is not easy on any of us, it was made easy and safely. Would definitely recommend to family & friends
Reviewer has confirmed their email address
Amazing company, very kind and honest throughout the buying process. 100% recommend Stratton Car Company to anybody in need of a car and may also require finance!
Purchased a used Nilsson Micra in June 2009 and have been very happy with it. Would strongly recommend Stratton . The after sales service is also good. There was a problem that was quickly and efficiently resolved. Thank you Miles and Adrian.
Reviewer has confirmed their email address
I was very impressed by a professional approach to a client by Adrian, Adrian was able to help me choose my car to fit my needs perfectly. The level of knowledge and experience was outstanding and I highly recommend Stratton company for a next car purchase. I will definitely go back there for a next car to purchase to Stratton and this is a second car already we purchased from them. I love my new car, great value for money !
DO NOT BUY A SECOND HAND car from Stratton Motor Company!!! Within only six months of our purchase we broke down six times calling the RAC on all occasions and informed the dealership every time what had happened. We have had to pay out over £2200 in costs which includes a New TURBO and the company refused to help us with these monies because it did fall within the six months legislation but we couldn’t prove that all the problems we encountered were not there on the day of purchase. Instead of perhaps a goodwill gesture and some help towards the £2200 we had to spend they basically wanted nothing to do with it and for us to go away.... we had the car for only 6 MONTHS and they didn’t want to help!!!! We do not recommend this Dealership atall !!! Very disappointed and so upset that we have had to spend out all this money. Our experience has been a total nightmare and very distressing.
Staff from Stratton Car Company in response to DO NOT BUY A SECOND HAND CAR from here
Debbie, Thanks for getting in touch, Our response remains the same as in previous conversations and is as follows, I appreciate the Miles has looked after your complaint since he came on board in July, However the car was sold by Simon who no longer works for the business. As before, I would like to add some information to the case. Firstly, I would like to say following our decision not to support your warranty case, you instructed a Regulated Independent 3rd party to investigate your complaint, following on from their investigation it was found that Stratton Car Company had followed all legal requirements, all promises we had made and even gone above and beyond to support you on the issues you had. As we discuss with all customers- its vital to get prior approval to any warranty work before having the work carried out. No warranty company will ever consider a claim after this point - in your case we paid for this on 2 occasions after work had been carried out -you simply just presented us with a bill which we honoured- and on both occasions reminding you of the process. With regards the Turbo, you acknowledged that an engine management light had been present nearly 3 months before the issues began, however you failed to inform us of the issue or indeed have it inspected by another party to establish exactly what fault was present. As such, this voided all warranties on the car as would be the case with any dealership nationwide! I can assure you that there were no faults present at the point you purchased the vehicle, with test drives being undertaken, a mot that was 1 month old at sale. The vehicle was in good condition for a Land-rover which was 11 years old and at sale had done nearly 80,000 miles. We can't predict when issues may arise, but we are proud to say that we support our customers in the rare instant when issues do occur. However if the correct processes are not followed. In this instance, if warning lights are ignored which then results in failure we cannot be held liable when it does fail as we haven't been given a fair opportunity to rectify the issue. Once again, I am sorry that we are unable to assist, however I am extremely confident that we have not only met, but exceeded all promises, legal requirements which has then been fully supported by a regulated independent investigation instructed by yourselves. Best Regards Stratton Car Company
Susan Yates in response to DO NOT BUY A SECOND HAND CAR from here
We have bought two cars from Stratton both excellent and cannot recommend them enough. Delivered in excellent condition.
Amazing customer service, friendly, approachable and incredibly professional. Could not recommend Stratton Car Company more highly to anyone looking for an easy car buying experience! Not daunting in the slightest and would definitely use again!
Reviewer has confirmed their email address
Please take a few moments to browse the website, our online showroom where you will find we offer an extensive selection of Family Hatchbacks, Estates, 4x4, Prestige and Sports vehicles for sale at our two acre site.
Based in the village of Nutley East Sussex, just a few minutes from Uckfield, with Crowborough, Tunbridge Wells, Haywards Heath, Eastbourne, Burgess Hill, Brighton, Crawley and Gatwick in close proximity, easily accessible via the M25 and M23 near East Grinstead.
We are a family run independent used car retailer and our primary concern is your safety, as a result we specialise in the sale of quality, previously owned vehicles hand picked by ourselves and prepared to the very highest of standards.
Whatever your requirements may be our aim is to provide the highest level of customer satisfaction, you can be sure of a warm welcome accompanied by a friendly professional team with no hard sell, ultimately delivering a smooth and pleasant buying experience.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Stratton Car Company
London Road
Uckfield
East Sussex
TN22 3EA
| Mon | 09.00 - 17.30 |
| Tue | 09.00 - 17.30 |
| Wed | 09.00 - 17.30 |
| Thu | 09.00 - 17.30 |
| Fri | 09.00 - 17.30 |
| Sat | 09.00 - 17.00 |
| Sun | By Appointment |
There aren't currently any photos for Stratton Car Company, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
