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52 reviews from our car dealer reviews community
Leave a review for Stratus Cars
Leave a review

52 reviews from our car dealer reviews community

Leave a review for Stratus Cars
Leave a review
"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent buying experience. A fair trade in on my old car (that saved so much hassle) and my new car is exactly as described. Paperwork was very easy, they knew exactly what they were doing. Over all a brilliant experience and l will go back when it comes time to change.

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"Great new Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just wanted to thank Frank and the team for the ease of purchasing my new car. I love ❤️ it!

"Good service, very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw the car on line, just what I wanted, phoned up and secured a viewing at my convenience. Very helpful regarding collection date etc.

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"Great no hassle service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Superb service no hassle sales technique give you all the time in the world to have a look around the car, to even taking it out for a test drive on your own, very laid-back approach. Much appreciated for a secondhand car dealership.!

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"The worst car dealership ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Nissan qashqai from this garage on 8/5 so far it has broken down twice it is still in a main dealer getting repaired stratus are not interested ,the aa warranty that stratus sold me don’t want to pay for the repairs so I will be faced with having to pay the bill they have no after sales service whatsoever PLEASE anyone who is thinking of buying from this garage go to a reputable dealer

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+1 Found this review helpful
"The worst place to buy a car from"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a bmw 1 series and took it home and the next day the engine blue up and they said because it was on finance they would take three weeks to fixed it so waited three weeks and then to find out they sent it to bmw and then pulled it from bmw because it was going to cost to much so they then sent it to another garage and replaced the parts with Paton parts because they where cheaper, if you spend all that money you want it to be right if you have saved the deposit for the car of your dreams

"Purchased a Jaguar XF"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a jaguar XF from Stratus Car Sales Hook (13/02/24). I had several telephone discussions with Ross about the Jaguar XF he was selling and finally we made the decision over the phone to purchase the Jaguar and agreed a price based on some service work I wanted completed prior to me travelling to Hook to buy the said car. Bearing in mind I live in Cardiff and whilst I looked at several other vehicles on a local level I couldn’t find a price match and quality that Stratus Car Sales was offering. Hence the decision was made to do the round trip (230 Miles) to purchase the vehicle in question. On arrival the Jaguar was very well presented and Ross provided an excellent customer service and everything was as he promised and as agreed over the phone. I cannot praise Stratus Car Sales enough and would definitely, endorse them, if I am prepared to travel from Cardiff to Hook that must say it all. I would seriously recommend Stratus Car Sales especially if you’re looking for reasonable decent car without any hassle and looking for a professional and honest approach Thanks Ross for your help & support very much appreciated.

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Replier has verified their email address

janet brown in response to Purchased a Jaguar XF

come on mr j tell us all how much these con men are paying you to post these lies

"Careless and dangerous "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from Stratus last June. We have had nothing but issues from the second we drove it away. This has included leaking fluid under the drivers seat. We had to go through AA and took It back. They have clearly dried the carpet but haven't fixed the problem. They are also aware we have a newborn baby and are having to use this faulty car to drive around. Well it's been a couple of months and the same issue has come back. They are very untrustworthy. I am so upset they've let us drive around in a dangerous car with a young baby

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+3 Found this review helpful
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"Very helpful and great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From walking in on a Saturday afternoon to driving away in the new car the following week I was well looked after by Frank and the team.

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"Bad management"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After sales is disgusting, not helpful and do not help if you have warranty claim. Will never deal with them again and I will recommend not to use them

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+3 Found this review helpful
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Dealership Information

Stratus Cars is an Independent dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
52 reviews3.8 out of 5 stars — Rated Very Good
Excellent
33
Very Good
2
Average
2
Poor
8
Terrible
7

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    Contact Information

    Address

    Stratus Cars
    WINTNEY BARN,
    TAPLINS FARM LANE
    Hook
    Hampshire
    RG27 8SH

    Get in touch

    01252 957975
    http://www.stratuscars.co.uk

    Opening times
    Mon 9am - 6pm
    Tue 9am - 6pm
    Wed 9am - 6pm
    Thu 9am - 6pm
    Fri 9am - 6pm
    Sat 9am - 6pm
    Sun 10am - 4pm

    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stratus Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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