Very standard transaction, no problems but no real customer service either, just pick the car take the keys and off you go. The car hadn't been cleaned when I picked it up which was disappointing.
Reviewer has confirmed their email address
I'd definitely recommend Stratus Cars, they couldn't help me enough and I'm very pleased with my new BMW
Reviewer has confirmed their email address
On the day I dealt with Frank who couldn't of been more helpful. I definitely would recommend this dealership to anybody else looking because they genuinely seem to care about customer rather than the bottom line like a lot of other places. I'll be going back again for my next car for sure.
Reviewer has confirmed their email address
Overall I found my experience with stratus to be of excellent quality. They are a very trustworthy and reliable dealership. Services and MOTs always done thoroughly and transparently. We were sold a car by Frank who was very polite and helpful in getting us the best dealer. Would recommend this garage without hesitation.
JUST BOUGHT A KIA SORENTO FROM SALESMAN FRANK AT STRATUS CAR SALES AND HAVE TO SAY I THOUGHT HE WAS EXTREMELY POLITE AND MADE US FEEL VERY WELCOME AND GAVE ME THE CONFIDENCE TO GO AHEAD WITH MY PURCHASE .THE CAR DROVE BACK TO SOUTH WALES WHERE IT WAS ORIGANALY PURCHASED NEW.ABSOLUTELY FAB EVEN MY WIFE WAS IMPRESSED WITH THE WAY THE CAR DROVE WOULD DEFINATELY RECOMMEND THESE GUYS TO ANYONE . MANY THANKS JIMAND SIAN
Stratus Cars is a trustworthy dealership with friendly, helpful and honest staff. The car was perfect and great value for money. I didn't have any issues at all and i certainly recommend them to others.
Reviewer has confirmed their email address
Just problems over problems with the car and dealer just a very rude dealer I had to phone up multiple times a day for two weeks to get a simple problem solved and all you get is 3 months warranty just so unhappy
Reviewer has confirmed their email address
I bought a car from Stratus 6 month ago, very happy with it, we now use them for servicing the whole family's cars.
I have recently purchased a car from Stratus Cars and found the whole experience to be very pleasant, i did however have a problem with my window 2 month after purchasing the car, i phoned Stratus service department and they booked my car in and fixed it the same day free of charge all covered under the warranty. Very happy with the whole buying experience would go back.
With out doubt the worst car buying experience I have had, car had multiple problems from day one, in two months of ownership the car has been off the road a total of 9 days with no replacement or courtesy car offered. The servicing department couldn't be faulted they were helpful and fixed the mechanical issues, have now discovered the car has had some major extremely shoddy body work done, took the car back for a third time this time to reject the vehicle for them to say they won't even give me a partial refund and the best thing for me to do was sell the car on privately! Avoid this dealer at all costs, terrible attitude.
James Lamble in response to Danmichaels
young man, The Consumers Rights Act 2015, the "LAW" says upto 6 months warranty NOT 3 ,and they are resposable, after 6 month you have to prove the faulty goods, upto 6 years, and STRATUS CARS know this, but like most of us just belive. it's only your time now , its about 5 lines, just look on google "Consumers Right Act 2015" . small claims cost £105, for upto £3000, if you lose, its only £105, no cost from others side, or very rear. Again your time go to "GOV.UK" Small claims, section" N1"is the form or easy go on line 5mins top, you'll be surprised trust me, again your time, go online, GOV.UK, Then sectoin, "SMALL CLAIM", form N1 . takes15 mins to fill in form and is very ,very simple don't let them get away with it. i'm doing it now , and i cant read properley. court send papers same day,when Stratus are served, Stratus car Will be jumping all over you, good will gesters, they know they will lose. Courts faver the Custerm,if you lose its only your side to pay and thats £105 for upto £3000. poss pay out. good luck, up to you. jimx. also check out, MEET YOUR STRAWMAN, (its on utube its 3 min long and its a cartoon,) your laugh for days.
Stratus Cars is an Independent dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 42 | |
Very Good | 2 | |
Average | 2 | |
Poor | 8 | |
Terrible | 7 |
Stratus Cars
WINTNEY BARN,
TAPLINS FARM LANE
Hook
Hampshire
RG27 8SH
Mon | 9am - 6pm |
Tue | 9am - 6pm |
Wed | 9am - 6pm |
Thu | 9am - 6pm |
Fri | 9am - 6pm |
Sat | 9am - 6pm |
Sun | 10am - 4pm |
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.