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7 reviews from our car dealer reviews community
Leave a review for Sutton Park Sutton Coldfield Kia
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7 reviews from our car dealer reviews community

Leave a review for Sutton Park Sutton Coldfield Kia
Leave a review
"Disgusting Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had my Kia Sportage taken to dealship to replace the Gearbox on the 31st July. Have called and left a message for them call me back with an update every day from the 5th August. I'm still waiting for them to return my call. Seriously not impressed and wouldn't recommend this dealship to anyone. Avoid

"2 brand new faulty Picantos so "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Brand new Picanto gt line last July. The car as had electrical faults with the screen from new. These are still not fixed but I have videos proving overwise. My wife bought a Brand new picanto gt line auto 29/4/24. The auto box did not select gears after 2 weeks and only 200 miles. This car was rejected, the dealer would not accept this. The car was given back after the dealership having it nearly 2 months only to have the gears fail again. Kaleem lies in emails that there is nothing wrong with these vehicles. I have videos to prove and a paper trail.

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"GREAT SERVICE FROM KIA SUTTON COLDFIELD"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

OUR SERVICE EXECUTIVE WAS AARON PATEL.HE COULD NOT HAVE BEEN MORE KNOWLEDGEABLE ABOUT THE CAR WE WERE INTERESTED IN BUYING.HE ANSWERED ALL OUR QUESTIONS IN DETAIL SHOWING US ALL THE WORKINGS IN THE CAR WE NEEDED TO KNOW ESPECIALLY AS I AM DISABLED.

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"Test drive"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got to dealership Tuesday for a prearranged test drive of a Kia Niro E Told to make contact with Ethan who seemed surprised to see me. He explained the car had been used all over the week end and wouldn't be back until Wednesday. Why wasn't I told that on Saturday when I made the appointment and /or contacted on Tuesday to cancel. The whole site was chaotic with cars everywhere and the way out was like a slalom to drive through. Won't be going there again.

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"Bought a new KIA from sutton coldfieldld"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car purchased was deal by harrison. He is very efficient and very helpful through out the whole process.

"Called for test drive enquiry"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called here today around 3:30pm. Looking to purchase a new Kia E Niro. Spoke to a sales person about a test drive was told they were happy to do an hour test drive which we told him we had already had a local one. Was looking for a longer test drive over a few days or long weekend. Of which we were told point blank no we don't do that! If I am looking to purchase one of these vehicles valued at over 30 k I would expect to have more that a 15-20 min test drive. Looking at the reviews I can see that less than 3 weeks ago a vehicle was out on trial for 2 weeks at which time the person came back and purchased it. Of which I may also after a long test drive say this is the car for me and also purchase. We already drive a Kia Niro phev of which we are due to change in October but the service we received today would not make us return to purchase. A disappointing visit. Regards Chris.

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"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just a brilliant service from the members of of staff of Kia all very helpful ,while waiting around an hour , beacause of how busy they were. But we'll worth the wait to be greeted by Harrison who was very professional from start to finish , with us buying another Kia car which are just amazing . Thank you to the Manager and his Team well done all .

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Dealership Information

Sutton Park Sutton Coldfield Kia is an Franchise dealership that is based in Sutton Coldfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
1
Poor
1
Terrible
2

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  • Contact Information

    Address

    Sutton Park Sutton Coldfield Kia
    Chester Road North
    Sutton Coldfield
    West Midlands
    B73 6SP

    Get in touch

    0121 352 0022
    https://www.suttonparkgroup.co.uk/

    Opening times

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Sutton Park Sutton Coldfield Kia

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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