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Awful. Helpful when you buy a car but when itbgoes wrong they don't want to know. Rude and unhelpful and boss is permanently uncontactable. Dave the salesman is the rudest man I've met, won't even stop eating his lunch when you're making a complaint and just replies rudely with his mouth full! Already escalated with credit card company and gone to trading standards. AVOID AT ALL COSTS!
James Capon from Swale Car Shop in response to vb
We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.
really helpfull when buying a car but when it goes wrong they dont wont to now dont want to resolve the problem
James Capon from Swale Car Shop in response to mark
We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.
Mark David in response to mark
***THIS IS AN UPDATE TO MY ORIGINAL REVIEW*** Well after year and a half now part exchange my car that i brought from swale car shop with a better one there car that they sold me was over priced had a respray and many more faults dont buy one from them there cars are rubbish go to a better dealer avoid them.
At 1st Dave came across a nice fellow, whilst test driving and signing for the finance, drive car away the Saturday and drove 7 miles and the conked out, so I phoned Dave and he was unhelpful luckily I was with the aa so they loaded me on a flatbed lorry and took me straight back to Swale car shop in sittingbourne, I was met with a very disgruntled Dave he said he had no where to put the car, this point I was fuming I said I have the car for lest than an hour I want you to sort the car out, 2 weeks later and it still wasn't sorted I threatened with trading standards he seemed to change his tune but in total I was without a car for 6 weeks I have gone to trading standards I was constantly chasing them for updates with no change, I would avoid at all cost high mileage cars that have no history and they have no clue or customer service at all
James Capon from Swale Car Shop in response to Ted
We accept the criticism of the few customers that have had bad experiences with us. After an extensive examination, we have now completely revamped our preparation and after sales procedures to vastly improve the whole buying experience. We have sold 2000 + cars in the last 4 years which have generated only a very small percentage of problems , however , one is to many and we have been working very hard to correct these few issues.
Swale Car Shop is an Independent dealership that is based in Sittingbourne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Swale Car Shop
St. Michaels Road
Sittingbourne
Kent
ME10 3DN
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