As someone who has worked in the motor trade for over 20 years i know how difficult the job can be of selling used cars, however my 2 experiences of dealing with Swanson Ford have been great, and the 1 small niggle i had with the vehicle was quickly sorted.

I bought a 2014 car from Swanson Ford 6 weeks ago. From the point of driving away, there were faults with it. These were 'minor' as in the car was still driveable but annoying none the less.... until finally my gearbox went. It was a significant issue as it managed to split my engine cover in the process of breaking. When I took in into the garage they said it would be sent to Exeter for a specialist to look at the gearbox. The next day it was sent and I was told on the Friday morning, the gearbox had been stripped out. What they failed to account for however was that my car had a tracker fitted and the tracker showed the vehicle had been driven Friday afternoon. They had clearly been caught out in their lies so the current stage, I am a week on and my car is no further forward to being fixed. The customer service throughout has been shocking - from the Director to the Service Manager to the Sales Executive. Many occasions I have asked for call backs and been promised I would be called back by certain days//times etc and only on 1 occasion they managed this. Sometimes it would be days later and I would have to call again. I have been sold a pile of rubbish and the dealership goes hand in hand with that. I wish I had known prior to spending that much money so I'm writing this in the hope it stops one person from going in there.

Worst experience in 32 years of motoring. I would never recommend this company, Swanson Select or Swanson Ford or anything else to do with Kevin Quigg. Absolute shambles of a company. What goes around!! Disgusted!! But I won’t forget!!!

Son bought car from Swanson Motor Company in January. Had some problems with the vehicle which the owner tried to blame on my son. Owner very rude when trying to deal with him. Vehicle taken in several times, faults acknowledged by dealership but not fixed. Vehicle returned to son damaged. Dealership now ignores any letters and emails sent to him. We cancelled service plan because of their poor service, and contract entitles us to full refund of service plan - still waiting for a full refund of service plan 4 months later. Plenty of other dealers around who might value your business which Swanson's doesn't!

Buying my car was not a problem, it was once the sales plan ran out the service become poor. When challenge on the poor customer service both managers said I could take my business else where without even listening to the complaint. The general manager said the owner does not like complaints by email and the owner said my complaint was too long and that he will get to the point. excellent for taking your money very poor at being able to manage complaints.

we have just bought a freelander2 at the Swanson Motor Company trago site, it was a pleasure to go there the sales team were very helpful, we would go there again 100%

Recently purchased a brand new 65-plate Fiesta ST-2 from the excellent team at Swanson Ford! Hassle free, excellent part exchange price and super friendly customer service. I know that Swanson Ford will look after me and my ST for a good few years!

I had an absolutely fantastic experience from start to finish at Swanson Motor Company. I highly recommend.