94% Reviews
replied to
92% Recommend
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69 reviews from our car dealer reviews community
Leave a review for Wrexham Volkswagen
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69 reviews from our car dealer reviews community

Leave a review for Wrexham Volkswagen
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"Attention to detail at it's finest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have worked in the motor industry for 25 years, doing hand overs, getting cars up to scratch in the prep side and I know how its suppose to be done. I came to Wrexham Volkswagen and I can truthfully say from start to finish, the whole process was absolutely outstanding. These guys were spot on with everything, they left nothing unturned. Sion went above and beyond for me, by this I mean; general keeping me in the loop with things, the level of attention to detail was so impressive to see, Sion kept in constant communication with me, and he ensured the car was absolutely spot on before handing it over. Sion is a credit to the team! I don't live local, I live a good while away but I will happily travel here every time to buy again... there's nowhere else I trust like these guys!

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Sharon from Wrexham Volkswagen in response to Attention to detail at it's finest

Good Morning Ian, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Sion was happy and informative, we are thrilled to read that his attention to detail matched your expectations. Your comments are gratefully received and we will of course inform Sion of this fantastic review. Can we also take this opportunity of thanking you for your custom and travelling to give us your business. We look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Back to my Golf! Happy Chappy! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a Golf from Wrexham VW a few years back, I mistakenly got rid of it and swapped for something else.... I soon realised it was a mistake, so, I've been back to Sion and bought another Golf... It does exactly what a Golf should do, its perfect. I'll be sticking with Golf's now and will be back to Wrexham VW when ready for an upgrade.

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Sharon from Wrexham Volkswagen in response to Back to my Golf! Happy Chappy!

Good Afternoon Martin, Thank you for your 5 star review . We are delighted to read you have come back to Wrexham Volkswagen and more importantly you are back in a VW Golf that is perfect for you. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car is great thank you. No issues! Five. Definitely, thank you!

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Sharon from Wrexham Volkswagen in response to Amazing

Good morning Charlotte, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the team was great. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Wouldn't shop anywhere else "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It may sound a bit crazy that I travel to Wrexham Volkswagen to buy my cars when there is a Volkswagen in Liverpool, where I live... I wouldn't ever go anywhere else now to buy a car. When I first used Wrexham Volkswagen I dealt with Sion, since then I've always dealt with him every time. The customer service is outstanding, beyond belief. The aftercare is excellent, and the whole branch is just a pleasure to visit. I highly recommend this Wrexham Volkswagen and Swansway, as they look over this site.... Thank you for another fantastic purchase. See you again soon.

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Sharon from Wrexham Volkswagen in response to Wouldn't shop anywhere else

Good afternoon David , Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Sion was a happy, informative and we are thrilled to read that down to this amazing service you would not shop anywhere else. . Your comments are gratefully received and we will of course inform Sion of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Spot on "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolute no problems in recommending VW Wrexham to anybody thinking of buying a new car. The team are on hand to help, friendly, knowledgeable and very accommodating. Very pleased with the car and will be back in a year or two for a change! Thanks!

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Sharon from Wrexham Volkswagen in response to Spot on

Good afternoon , Thank you kindly for your 5 Star Review, we are very pleased to hear that the sales personnel were very helpful and knowledgeable and problems were quickly resolved. May we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Excellent customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sion couldn't have done anymore for me, he was excellent in every aspect and handled the sale professionally and politely. I purchased a VW Arteon and I'm over the moon with it, its a 22 plate car so still very new, and it for sure feels like a brand new car. I have gotten used to the car and how it drives and I enjoy every drive I make. I thank Sion for his excellent customer service and hassle-free approach.

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Sharon from Wrexham Volkswagen in response to Excellent customer service

Good afternoon Michael, Thank you kindly for your 5 Star Review, we are very pleased to hear that the Sion were was helpful and knowledgeable and we trust you are enjoying your Arteon. May we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future.

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"Everything you would expect"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Honestly and truthfully the team down at Wrexham Volkswagen are great! Highly reliable and great all round. I am very much enjoying my Touran, its a great motor that does the job perfectly. Everything has been just as you would expect!

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Sharon from Wrexham Volkswagen in response to Everything you would expect

Good Morning Jamel, Thank you for your recent review. We are delighted to hear that you love your new VW Touran and that your customer journey with the team was attentive and informative. May we take this opportunity of thanking you for your custom and look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Perfect service + Perfect Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car is running smoothly and everything is in perfect order. I find great joy in driving it as it's a delightful experience. A huge thank you to the dealership staff for their exemplary service. They were incredibly helpful, friendly, and went above and beyond to ensure customer satisfaction. Despite living in Essex and being unable to physically visit the dealership, we communicated through text messages. Glenn, in particular, was a fantastic help. He provided me with a video of the car before I made my decision, and his guidance throughout the entire process was invaluable. On the day of the purchase, he continued to assist me in a professional and friendly manner. I highly recommend this dealership to anyone searching for a car. The car itself was totally as described, if not better than advertised. The level of service provided by the staff exceeded my expectations, and I cannot recommend them highly enough.

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Sharon from Wrexham Volkswagen in response to Perfect service + Perfect Car

Good Morning Edward, Thank you for your recent review. We are delighted to hear that you chose our Wrexham VW dealership and that the level of service you received from Glenn was of a high standard. We will of course cascade these comments to him. It is lovely to hear that Glenn was able to find the perfect vehicle for you. Can we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Blissful experience! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been a loyal customer of Wrexham Volkswagen for a number of years. The dealership is local, Sion always looks after me and knows me very well by now, the cars are always good value for money and really fun to drive. The was an issue with the finance and although, completely separate to Sion and the dealership there was lots of support from them to help me get it sorted. Another bliss experience with Wrexham Volkswagen and I love the car!

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Sharon from Wrexham Volkswagen in response to Blissful experience!

Good afternoon Gillian, Thank you for your recent review. We are delighted to hear that you are a loyal customer of Wrexham Volkswagen and that your customer journey with Sion and the team was attentive and informative. May we take this opportunity of thanking you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"A recommendable dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car from Wrexham Volkswagen and I'm delighted to say that everything is running smoothly since I left the dealership. The car is in excellent condition, and I couldn't be happier with my purchase. I understand that no one is perfect, and considering the distance between the dealership and my location in the south east, it was understandable that there were limitations on their ability to assist with delivery. Despite this minor frustration, I must highlight the great customer service I received. The communication throughout the entire process was exceptional, and the staff at Wrexham Volkswagen went above and beyond to ensure my needs were met. They even arranged for me to be picked up from the train station, which was greatly appreciated. Overall, my experience with Wrexham Volkswagen has been overwhelmingly positive. The car has proven to be worth every penny, and I am highly satisfied with my purchase.

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Sharon from Wrexham Volkswagen in response to A recommendable dealership

Good morning Danny, Thank you for your recent review. We are delighted to hear that you chose to travel to our Wrexham VW dealership and that the level of service you received from the team was of a high standard. We will of course cascade these comments to the team. We trust you are enjoying your new vehicle Can we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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Dealership Information

Wrexham Volkswagen is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Volkswagen models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Volkswagen!

Deals in: 4x4s, Cars
Manufacturers: Volkswagen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
69 reviews4.7 out of 5 stars — Rated Excellent
Excellent
62
Very Good
4
Average
0
Poor
1
Terrible
2

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    Contact Information

    Address

    Wrexham Volkswagen
    Rhosddu Industrial Estate Main Road
    Wrexham
    Wrexham Principal Area
    LL11 4YL

    Get in touch

    01978 503517
    https://www.swanswaygarages.com/volkswagen/contact-us/wrexham/

    Opening times
    Mon 09.00 - 19.00
    Tue 09.00 - 19.00
    Wed 09.00 - 19.00
    Thu 09.00 - 19.00
    Fri 09.00 - 19.00
    Sat 09.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    92%
    Would recommend this dealer to family and friends
    94%
    Percent of reviews responded to by this dealer

    Additional Information About Wrexham Volkswagen

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Wrexham Volkswagen
    VAT Number: 823 8072 33


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