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I took my VW Passat in for a minor service and investigation of various dashboard error messages. The work was initially expected to take one day, but as it was not completed on the first visit I had to rebook for a later date. On the second occasion, the garage kept my car for three weeks to do a job for which they eventually billed me 15.25 hours. They explained the delay by saying that they only had one technician qualified for the work, who was away on a course for two days, and on annual leave for three days. The service desk staff and service manager, though perfectly polite, showed no understanding of the inconvenience caused by their failure to programme the work flow through the service department.
Reviewer has confirmed their email address
Car was in for a warranty issue. Fixed in one visit. The team members at Wrexham Volkwagen that I met were great. Helpful and friendly.
Customer service has always been fine at Wrexham Volkswagen. They collect & return our caddy & even clean it & touch up scratches.
Took my Tiguan into Wrexham Volkswagen for its first service and was met with disgraceful customer service. I was left twiddling my thumbs for ages before someone spoke to me. Firstly, the member of staff was insistent I buy a maintenance package, only to tell her I leased the car and didn't want one. She then went on to say that the car would be there all day, even though when I booked it in 2 weeks ago I was told it would be there for 2 hours only. I left Wrexham VW and will never return. Staff need to attend an intense Customer Service Programme before they are allowed to deal with the general public !!
Reviewer has confirmed their email address
Wrexham Volkswagen is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Volkswagen models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Volkswagen!
Deals in: 4x4s, Cars
Manufacturers: Volkswagen
Franchise Dealership
| Excellent | 58 | |
| Very Good | 3 | |
| Average | 0 | |
| Poor | 1 | |
| Terrible | 2 |
Wrexham Volkswagen
Rhosddu Industrial Estate Main Road
Wrexham
Wrexham Principal Area
LL11 4YL
01978 503517
https://www.swanswaygarages.com/volkswagen/contact-us/wrexham/
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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