Just thinking in changing our BMW. I phoned before visiting and spoke to Max.Johnson.. Getting there we were firstly received by Martin who was extremely professional and sympathetic explaining all we wanted to know about the different models in question. Soon after Max joined us and the same sympathetic and knowledgable approach was shown. In addition as I use a walking stick he was so considerate that he brought the car to be tested inside the showroom for my convenience. We were very impressed with the way we were looked after. Thank you and full marks for you.both.

Our car was towed to Sycamore on 21st November. We were advised that the car would be looked at on 30th November. The online booking came up and we completed the forms but the vehicle was already there so we were somewhat confused. We were then told our vehicle would not be ready until the Monday 4th December. I had previously advised them that I had non curable cancer and lots of treatment/ appointments and I needed the car back as soon as possible. I asked for a courtesy car so I could get to my life extending appointments . I was told by Joseph that he would call me back and he failed to do so. He clearly had no empathy whatsoever for our situation. Then we chased for an update on the 4th as we had heard nothing, to be told it would now not be ready until the 5th December. I was then told it would be ready to collect at 5.30 on the 5th December. I got a lift over to Sycamores which 25miles away and sat for 45minutes, only to be told it was not ready. Therefore I was now stranded at the garage. All of a sudden they were able to magic a courtesy car straight away!!! They then did not call again until 17.45pm on Friday 8th December to say it was ready, which then would have give us 15 minutes to do a 25mile journey. 16 days it took to repair my vehicle. We then collected the car the following week. My other concern is that we were originally quoted £964. When we collected the car the final bill just under £1500. We were not advised of the additional cost until collection. Communication externally to customers absolutely appalling. Communication within Sycamore - requires improvement. Ripping off customers with necessary work - definitely! Requires investigation - definitely. If it were a school they would be ‘special measures’. We have now ordered a new BMW i4 from a different dealership. So if you want poor communication, unhelpful staff and expensive unnecessary repairs then this is the place for you.

Appalling behaviour I have escalated

No test drive given scratches on the car BMW check not completed faults with car so it wasn't road legal . Arrogant rude staff from top to bottom of the company. Don't take responsibility for there Fallings. Shouldn't be allowed to sell BMW PRODUCT.

Had lots of problems with this dealership, 4 cars purchased over approx 2 years , dents in new cars , terrible service dept issues , arrogant and rude across the whole dealership apart from the salesman who was great , The management never take ownership of issues, promise the earth but never deliver . Service dept rude, arrogant, car goes in comes out with either stone chips on it , paperwork relating to finance incorrect , no heart to heart apology , just words Avoid sycamores go to a proper BMW dealership who actually care about the thousands of pounds your spending with your hard earned money . Lesson learnt never again .

Wish I could give them negative stars. I’ve had the worst experience dealing with them, paid a refundable deposit (confirmed by their manager and the sales executive that it’s refundable) for overly priced car compared to other BMW authorised dealers. I had to cancel my booking as I found a newer model at a much cheaper price from another dealer, the sales executive sent me several emails assuring and confirming the refund will be credited back into my account, suddenly I receive a call after 3 days of constant chasing that they made a serious mistake and the deposit is non refundable. If I had know it was non refundable I wouldn’t have paid the deposit; they are a deceptive company. Please don’t trust them and avoid them, check with other dealers and you will find much better deals at highly competitive price.