After being told the car was in good condition and no significant dents, scratches etc I travelled from by train for 5 hours to check out the car expecting to drive it away that day. The car was in an awful condition so much so I asked if it had been in a major accident. When I said about the condition of the car I was told this 5 year old car for £11000+ was an old car. I wasted a whole day and around £200 in travelling costs because they lied on the phone.

My experience with Synergy Car Centre has been disappointing. I purchased a vehicle advertised as meticulously prepared to the highest standards with road testing and thorough evaluations promised during the preparation process. However, the vehicle delivered did not meet these assurances. It had persistent odors and undisclosed issues within the interior. Despite my efforts, the unpleasant smells persisted, impacting the vehicle's usability and comfort. Furthermore, the promised inspection report lacked detail, undermining confidence in the vehicle's safety and reliability. Subsequently, the car developed multiple faults, including dysfunctional USB ports, issues with the key fob, and most significantly, an inability to engage the reverse gear, rendering it undrivable. Despite multiple communications and assurances, I have yet to receive the promised refund for the vehicle, leaving me and my family without transportation. This situation has caused undue stress and inconvenience. I had hoped for a more transparent and satisfactory resolution, especially given the company's claims of exceptional vehicle preparation and customer care. Regrettably, this experience has fallen short of those assurances. I'm still awaiting the promised refund, and the lack of resolution has left me and my family in a difficult situation. I hope the company will fulfil its commitments and rectify this situation promptly.

I purchased my Mercedes C220D from Synergy recently and been very satisfied with the customer service and professionalism with how my issue was handled. I placed my deposit with Ashley who was happy to hold the car for a full week due to work commitments. When I arrived I was greeted by Leoni who was amazing to deal with and put me at ease throughout it all. Test drove the car and was happy to proceed. As I drove 20 miles my engine light came on and was quite concerned for obvious reasons. I called back the following day and Ashley agreed to look into this immediately at my convinence when free who confirmed the nox sensor was the issue and needed changing. (common issues with mercs) I returned back today to get this sorted along with a few minor niggles. Everything was sorted today and left a happy customer. Yes it's a pain to commute backwards and forwards however I'm aware I chose them but was given the option to use a courtesy car whilst repairs were going on that I politely refused as I was happy to wait. In all honesty for the age, spec and mileage I couldn't fault the price as I could not find anything identical to the level of competitiveness being offered. If I need to px a car I'll definitely be looking at synergy again to see if they have anything that takes my fancy. Thanks to the team at Synergy.

I am very disappointed with the service I received from synergy car dealership I bought a Nissan qashqai on Monday customer service was non existence. The car I bought was not prepared at all scratches all over it inside and outside , Isofix cover missing in the back passenger seat, air vent handle missing from passenger side I was completely shocked to find all the faults I found with car and repaired kit missing from tyre maintenance kit the car wasn’t not prepared at all . I discovered all these faults when I thoroughly inspect the car . I am very Unsatisfied with service I received and I would not recommend it to anyone .

Great cars, well priced

Great service, very happy with the car and everything. Highly recommend

We travelled a long way to purchase an Audi Q5, really happy with the car, service, no messing, no nonsense

Great value car dealership, friendly, great selection of cars. They don’t follow you around like most of the other places I visited.