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Don’t no what’s going on but so quick for surveys to be filled out that’s it And no disrepect why sell a car which meets my budget worse and especially with the current climate which can change later on this year And has to find a fault as my tt is getting into nearly 3 years 3 tyres well il be looking the guarantee on the two because to say I do less mileage and nearly not even a year tyre is far and beyound
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I have service plan with Syner Audi .I booked by Audi A6 to Audi Bradford for big service and they give me courtesy car.Same day mechanic noticed as I have Timing Belt Kit for replace because car 5 year old .Also i paid for brake fluid change and they price up for me job with clutch what I put on wait ultill investigate . Two days after I come back to collect my car. Unfortunately i noticed no new timing belt kit (can't see new parts fitted) huge mistakes with front end alignments how Audi Mechanic fitting bumper - massive differents between both sides. I never had any problem with clutch but something happen with my car while was with Audi Bradford witch is ridiculous. I contacted service manager Christopher . They promised me to sort this out to Audi Standards expirienced technicians. Then again I have to back to Audi Bradford to drop off my car . Again day after I come back to pic up my car and this time think happen even worst because I noticed damages to paintwork on few items (scratches and like chips). This time I left negative feedback and I contacted with my problem on Audi Wesbite .Same day Emma witch is business manager contacted me by phone with apologies. She promised me and giving me own insurance to sort out everything to high standards . Again I drop off my car and this time My was with them for over week. Before I come back for my car I contacted with Emma and asking to make sure with car body work alignment and bodywork job to be double checked before I come . Emma said,, please don't worry I will make sure your car will be mint and I give you full tank fuel " I said thank you very much .Also what happen with clutch because clutch was perfect working order. I ask Emma to price up clutch work but they asking for £1600 more then I have quoted via app so I said this is weird and no thank you. This day when I come back for car was ridiculous. I noticed even more damages to my car .I paid for timing belt kit but they doesn't done this job at all .I ask Emma to proven me any new parts replaced because I can't see and she said as she can't. Emma business manager promised me but her word is worth nothing at all. I have to involved 3th parties with this problem and also I reported this to VW Financial team because Audi belong to VW. How to understand this when we pay huge money for Audi cars and even more for services but Audi Dealer don't appreciate that and damage your pride joy car. Now I take legal action against this dodgy garage and people form this Audi Bradford.
Reviewer has confirmed their email address
Emma S is a terrible representative of that business. Has no manners. Wanted to discuss my complaint, said let’s try and move forward, but clearly did not want to. Saw these other reviews which also name her and wow. They all agree!
Awful customer service. Bought a used and approved car from the business to then discover that the car had multiple issues which had been appointed before sale. However, as the car was technically "legal" on the road they signed it off and decided that it was fit for sale. Having taken the car to the get fixed, the repair garage said the car shouldn't have been sold in this state. Spoke to Emma the manager who was extremely rude and dismissive - she actually hung up on me. Appalling service and a disgrace to the Sytner brand
Reviewer has confirmed their email address
Elissa t in response to Appalling Customer Service
Emma is honestly the most rudest person on earth. How is she head of business. She is an awful human being. She was so rude to me and my family when we complained.
thought I was dealing with a good garage. bought a car last August last year no air filter. spot lights not seated properly. and I just found out no MOT. they promised i would have a year full mot not nice people
Reviewer has confirmed their email address
Hi Emma(head of business of the year for sytner last year)so big time for sytner the flagship of the business Hi Emma, I was just wondering how customers were been informed about driving round in wrong cars with wrong VIM numbers on there finance documents as they were mislead into wrong gmfv's.on there purchases. It is my understanding hundreds of customers could hand there car back with all monies paid returned as they are driving arond in 1. Cars that are not actually been paid for and 2. Not actually insured legally...I'm sure this is been dealt with by Bradford Audi and sytner but i think we need clarification if this is true, as I have friends and family who have bought cars from Bradford Audi and if god so bid were to get into an accident and lost everything...and not covered...especially with all the pain in the world right now...god forbid I pray this has been resolved...we eagerly await your clarification .
Reviewer has confirmed their email address
I am wanting to express my gratitude to professionalism and great service I received when bringing my car in for MOT Yesterday at Bradford Audi, I was kept informed every step of the way and the front of house staff were also professional and delivered 5* service
Reviewer has confirmed their email address
We were greeted at Bradford Audi by a smiley happy chippie when we went to pick our car up from the body shop, he was very polite and clear as to what had been done and it was an excellent job, his name was Joe Shimbles we would recommend him to anybody, if we had to star him for his approach ability it would certainly be a 5 star, well done to him.
Bradford Audi is an Franchise dealership that is based in Bradford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Bradford Audi
2 Beckside Canal Road
Bradford
West Yorkshire
BD1 4RA
01274 715600
https://www.sytner.co.uk/audi/dealer-locator/bradford-audi/
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