I bought a BMW from the main dealership less than a year ago with a warranty. After taking the car for a service and was told it has leaking shock absorbers. I booked it into Sytner Chigwell to be repaired, they refuse to fix it and said that is not covered under the warranty because it is only a "slight leak", the reason I brought from the main dealership with the warranty is to have peace of mind. I am now left with a faulty car that I am going to have to pay over 600 pounds to fix myself. They have issued me with the repair cost that state "Slight" oil leak from 3 shock absorbers, surely this is a fault and should be covered? if it's not a fault then how can they issue me with a repair and quote? Also I booked it in for a MOT which is supposed to come with a complimentary clean, the car is still dirty with thick dirt on the wheels and around the boot, along with cobwebs. Why offer a complimentary clean if you are not going to do the job properly?

January 2022 I ordered the new I4 with techno pack plus, was advised that the car was due September but then told it will be November. I wanted it under a company name and Mark was meant to call me in April to run the finance under the company at 4.9% apr but he didn't. When i took my old BMW back for a service, i spoke to another new car sales person who said mark will call me to get the documents off me. This was in July but still nothing. I was then told on the 26th October 2022 that the car was in the uk and to collect it on Monday 31st, mark called me on Saturday to tell me the company didn't pass but they can still do it under my own personal name. He left it until 345pm on Monday to tell me the apr was going to be 8.9% to which i replied - your telling me 2 hours before i collect my car that the apr has nearly doubled and yet you didn't us ky jelly. He refused to speak to bmw finance but i did and when he found out about the complaint he then tried to sort something out. In the end - i didn't even deal with him as he said he couldn't do anything about it but the new sales car manager managed to get the apr down and resolved the issue fully. Jessica has been great from when she took over until the end. So when i collected the car - they didn't tell me 3 parts of the techno pack were no longer available. They offered to get the dash cam installed when i was free and give me a car in the mean time. Jess booked it in for Thursday and i turned up at 9.00 but jodie who booked the car in looked confused as to why i was asking about the hire car. 945 and i was still waiting. I went up to jodie and asked what was taking so long and she replied i was not meant to get a car and they were trying to source one now. I asked if they could hurry as i needed to get to work, so she went to go to the back office and mumbled under her breath your lucky to get a f in car. To which i reacted. I would rather not need to pop back to them to do what should have been done before i collected a brand new car. She didnt apologise and denied swearing but didnt deny saying that i was lucky to get a car. When I went to collect the car she sat there ignoring me and then when i was served by jess she just started giving me evil looks. She is front of desk but with her attitude and inability to deal with customers, she should be back staff or even cleaning the cars instead. Cars dont talk back yet.

I took my car for service and everything went smooth. Everything was done on time and as said. Extra shoutout to Darren who done the extra mile for me regarding my service. I felt well looked after. Thank you