Went out looking for a new merc as I couldn't get away with the Audi I'd purchased 20 months earlier. Visited Wessington Way as they are closer to home but such was the level of negotiations I almost changed my mind about a purchase. One phone call to Chris Arkley of Mercedes Newcastle, a verbal agreement and I signed on the dotted line that same afternoon. That's what I call "A pleasure to do business".

My antiquated CL500 was in for a service in a short term contract arrangement (now concluded). In conversation with a sales person I was clear that I had no intention of replacing my existing transport with a new vehicle. Despite the fact that the transaction to settle my recent service was substantial, it was clear that Sytner Group had no further interest in me or my car and could n't wait to see me out the door. Mercedes dealership is all about the frothy surface performance. Personally I find Mercedes Newcastle an unpleasant mob.

Bought a brand new CLA from Mercedes of Newcastle 8 weeks ago, been to get repaired twice , they can’t fix the problems, they won’t replace or refund deposit and cancel the finance, very unhelpful company, be careful whilst you part with your hard earned money as you will get zero support from this dealer. Reported to the finance company, next stop trading standards, dealers like this should have the consumer credit licence revoked,

We have just purchased a car from Mercedes at Newcastle upon Tyne, and the whole team were brilliant from start to finish. I would like to say a special thank you to Sam Rose who very helpful and friendly and also totally professional. He made the whole process stress free. I would recommend this Sytner dealership to anyone.